Case Manager (Brooklyn)

Care For the Homeless; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

TheCaseManager is seeking a dedicated Case Manager to support homeless clients through intake, assessment, and coordinated care. You will collaborate with a multidisciplinary team to monitor progress and address psychosocial needs, including housing applications and referrals.

The role emphasizes advocacy, client empowerment, and adherence to program policies, with a focus on individual plans and community resources. Bilingual English/Spanish preferred; evenings/weekends may be required.

Qualifications

• Bachelor's degree in Social Work or related field preferred
• 3–5 years of case management experience with the homeless, mentally ill, substance abuse and/or low-income populations preferred
• Bilingual in English and Spanish strongly preferred

Responsibilities

• Completes intakes for new clients and provides an orientation to the program and shelter rules
• Reviews logbooks at the start of each shift to ensure follow-ups are conducted as required
• Collaborates with multidisciplinary staff to monitor clients’ progress
• Develops a comprehensive psychosocial assessment to identify and address needs
• Monitors medication compliance and addresses non-adherence with internal staff
• Establishes individualized intervention/treatment plans to promote goals
• Provides advocacy for entitlements and services
• Delivers case management including counseling, crisis intervention, referrals, and follow-up
• Uses motivational interviewing and safety modalities to counsel clients
• Maintains documentation in case records and databases (SCIMS, AWARDS)
• Completes housing applications and assists with transfers to independent living
• Participates in weekly case conferences and staff trainings
• Maintains a flexible schedule including evenings and weekend shifts

Skills

Relationship-building

Independent work

Organizational skills

Multitasking

Word and Excel

Education

Bachelor's degree in Social Work or related field

Tools

SCIMS

AWARDS

Job description

TheCaseManager providesdirect case management services whileengaging homelessindividualswith appropriate concern for their social, mental health, substance abuse and medical problems in order to promote client stability and empower them to reach their fullest potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completesintakes for new clients and providesanorientation to the program and shelter rules and regulations
• Reviewslogbooks atthestart of each shift toensure that all clients follow-upsareconducted as required
• Participatesas part of a team and regularlycollaborateswith multidisciplinary staff to monitor clients’progress
• Developsa comprehensive psychosocial assessment to fully identify and address theclient's needs
• Collaborateswith internal staff to monitor clients’ medication compliance and address episodes of non-adherence
• Establishesan individualized intervention/treatment plan or strategy to promote identified goals
• Providesadvocacy for individual clients around entitlements and services
• Providescase management, including individual counseling, crisis intervention, conflict resolution, advocacy,psychoeducation, coordination of services and appropriate follow-up on all referrals
• Usesmotivational interviewing and seekssafety modalities to counsel clientsto improve overalleffectiveness
• Encouragesand providesongoing support so that each client might assume an active role in his or her owntreatment plan tothe maximum extent possible
• Facilitatesclinical, educational, supportive and/or recreation groups to address problemareas that clientsexperience in working towards independent living
• Maintainsrequired documentation in case records,in written and computerdatabases(SCIMS, AWARDS) andupdatesclientrecords in accordance with governmental and agency policy
• CompletesHousing applications (both written and computer generated) for clients based on their individual needsandfunctioning
• Escort clients as needed.
• Facilitatesand assistswith clients' transfers into independent living
• Participatesin weekly case conferences with both internal departments and externalproviders
• Participatesin regularsupervision, team meetings,caseconferences and staff trainings
• Maintainsa flexible scheduleincludingevening and weekend shifts
• Performsother duties asit relates to case management

JOBQUALIFICATIONS

Educational Requirements

• Bachelordegree in a Social Work, Psychology,Counselingoranotherrelated fieldpreferred

Experience

• Three (3) to five (5) yearsofcase management experience with the homeless, mentally ill, substance abuse and/orlow-incomepopulations preferred

Skills Set

• Strong relationship-building skills required
• Ability to work independently but know when to raise issues tothesupervisor
• Excellent organizational and time management skills necessary
• Ability to effectively multi-taskandfollow upon a timely basis
• Strong PC skills required including Word and Excel

Languages

• Bilingual in Englishand Spanish strongly preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.