Case Manager

HousingPlus; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

403B Matching

Supplemental Insurance

Access to discounted entertainment

Job summary

HousingPlus is looking for a dedicated Case Manager to work in supportive housing programs in Brooklyn, New York. The position involves supporting women and families who have faced chronic homelessness and related challenges. Responsibilities include case management, conducting assessments, and collaborating with community services to achieve housing stability.

The ideal candidate will have a Bachelor's degree in Human Services or a related field, coupled with at least 2 years of relevant experience. Strong organizational and communication skills are essential.

Qualifications

• Minimum of 2 years’ experience with families addressing homelessness and mental health issues.
• Proficient computer skills, including Microsoft applications and Google Suite.
• Must be able to walk a minimum distance of 4 city blocks and climb stairs.

Responsibilities

• Conduct initial assessments and develop Individual Service Plans (ISP).
• Provide case management and collaborate with community service providers.
• Maintain organized tenant case files and documentation.

Skills

English/Spanish speaking

Experience with veterans

Teamwork

Organizational skills

Interpersonal communication

Proficient in Microsoft applications

Education

Bachelor's in Human Services or related field

Tools

Microsoft Word

Microsoft Excel

Google Suite

AWARDS database

Job description

Work Schedule

Monday - Friday 9 AM - 5 PM

Office Location

Brooklyn, NY 11208

Organization Overview

HousingPlus is a value‑driven nonprofit organization focused on assisting women in building community and transforming their lives. HousingPlus is actively seeking to provide support, training and opportunities that foster growth and well-being for its staff as well as the women we serve.

The mission of HousingPlus is to provide permanent, affordable housing and comprehensive services to women, including women with children, and gender expansive people to support them in overcoming poverty, homelessness, addiction, trauma and the effects of incarceration, in order to build lives of stability, and to define and realize goals for themselves and their families. Since its beginning in 2002, HousingPlus has worked to address the lack of housing and services for women who have historically been underserved and marginalized, especially women impacted by the criminal justice system, and for the past 10 years, also female Veterans. Over the next three years, HousingPlus’ programs will continue to grow, along with its commitment to serving vulnerable populations.

Position Summary

The case manager will work in our congregate or scattered site supportive housing program(s) in Brooklyn for women and women with children who have experienced chronic homelessness, mental illness, substance use disorder or a disabling medical condition. The Case Manager will carry a caseload of individuals, families, or a combination of both and will deliver services to support the goals of housing stability, family stabilization, independent living, and financial security.

Duties/Responsibilities

• Conduct initial intakes and assessments and annual assessments as required.
• Develop initial Individual Service Plan (ISP) including relapse prevention plans with all caseload tenants. Conduct quarterly ISP reviews and annual ISP updates with caseload tenants as required.
• Provide case management, counseling sessions and support services as required.
• Refer tenants to other agencies, community service providers and resources as needed. Collaborate with providers to ensure compliance.
• Escort tenants to appointments as needed.
• Assist families and/or individuals with achieving goals of self‑sufficiency and independent living.
• Work with individual and/or the entire family to improve family functioning.
• Maintain/update case notes and other data in AWARDS database as required. Document all interactions with tenants in AWARDS within 72 hours.
• Ensure progress notes provide accurate and detailed notes on needs, challenges and barriers, and progress and successes for all family members.
• Maintain tenant case files that are organized and easy to navigate.
• Ensure case files include AWARDS and supporting documentation for all family members as required.
• Maintain housing goal of zero rental arrears for each family and/or individuals. Provide emergency and crisis interventions.
• Conduct monthly home visits as required for entire caseload.
• Attend program meetings, agency‑wide meetings, and staff training.
• Perform program objectives in accordance with HousingPlus and government funder policies and procedures.
• Other tasks as assigned.

Requirements

• Ability to work onsite 5 days per week.
• English/Spanish speaking preferred, not required.
• Experience working with veterans preferred, not required.
• Ability to work as a team member.
• Familiarity with Human Resource Administration (HRA) policy and procedures.
• Excellent organizational, interpersonal communication, and writing skills.
• Proficient computer skills including Microsoft applications (Outlook, Word, Excel, PowerPoint) and Google Suite. Must possess the ability to format and work within spreadsheets and Word Documents. Experience using case management databases preferred.
• Must be able to walk a minimum distance of 4 city blocks and climb a minimum of three flights of stairs.
• Some evening/weekend hours may be required.

Education and Experience

• Bachelor's in Human Services or related field.
• Minimum of 2 years’ experience working with families around the issues of homelessness, Mental Illness and/or Substance Use Disorder.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• 403B Matching.
• Supplemental Insurance at your discretion.
• Access to discounted entertainment benefits.