Case Manager (Bronx)

Care For the Homeless; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Care For the Homeless is seeking a Case Manager to provide direct case management services for individuals experiencing homelessness, addressing social, mental health, substance use and medical needs to promote stability and empowerment.

The role involves intake, assessments, collaboration with multidisciplinary teams, and advocacy for entitlements and services. A bachelor’s degree and 3–5 years of relevant experience are preferred, with bilingual English/Spanish highly desirable.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling or related field.
• 3–5 years of case management experience with the homeless, mental health, substance abuse and/or low-income populations preferred.
• Bilingual in English and Spanish strongly preferred.
• Strong relationship-building, organizational, and time-management skills; proficient PC skills (Word/Excel).

Responsibilities

• Completes intakes for new clients and orients them to program and shelter rules.
• Reviews logbooks at start of each shift to ensure follow-ups are conducted as required.
• Collaborates with multidisciplinary staff to monitor clients’ progress.
• Develops a comprehensive psychosocial assessment to identify and address needs.
• Monitors clients’ medication compliance and addresses non-adherence.
• Establishes individualized intervention/treatment plans to promote goals.
• Advocates for clients around entitlements and services.
• Provides case management, including counseling, crisis intervention, coordination of services and referrals.
• Documents in case records and databases per policy.
• Assists with housing applications and client transfers; escorts when needed.

Skills

Relationship-building

Organization

Time management

MS Word

Excel

Bilingual (English/Spanish)

Education

Bachelor's degree in Social Work / Psychology / Counseling or related field

Job description

TheCaseManager providesdirect case management services whileengaging homelessindividualswith appropriate concern for their social, mental health, substance abuse and medical problems in order to promote client stability and empower them to reach their fullest potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completesintakes for new clients and providesanorientation to the program and shelter rules and regulations
• Reviewslogbooks atthestart of each shift toensure that all clients follow-upsareconducted as required
• Participatesas part of a team and regularlycollaborateswith multidisciplinary staff to monitor clients’progress
• Developsa comprehensive psychosocial assessment to fully identify and address theclient's needs
• Collaborateswith internal staff to monitor clients’ medication compliance and address episodes of non-adherence
• Establishesan individualized intervention/treatment plan or strategy to promote identified goals
• Providesadvocacy for individual clients around entitlements and services
• Providescase management, including individual counseling, crisis intervention, conflict resolution, advocacy,psychoeducation, coordination of services and appropriate follow-up on all referrals
• Usesmotivational interviewing and seekssafety modalities to counsel clientsto improve overalleffectiveness
• Encouragesand providesongoing support so that each client might assume an active role in his or her owntreatment plan tothe maximum extent possible
• Facilitatesclinical, educational, supportive and/or recreation groups to address problemareas that clientsexperience in working towards independent living
• Maintainsrequired documentation in case records,in written and computerdatabases(SCIMS, AWARDS) andupdatesclientrecords in accordance with governmental and agency policy
• CompletesHousing applications (both written and computer generated) for clients based on their individual needsandfunctioning
• Escort clients as needed.
• Facilitatesand assistswith clients' transfers into independent living
• Participatesin weekly case conferences with both internal departments and externalproviders
• Participatesin regularsupervision, team meetings,caseconferences and staff trainings
• Maintainsa flexible scheduleincludingevening and weekend shifts
• Performsother duties asit relates to case management

JOBQUALIFICATIONS

Educational Requirements

• Bachelordegree in a Social Work, Psychology,Counselingoranotherrelated fieldpreferred

Experience

• Three (3) to five (5) yearsofcase management experience with the homeless, mentally ill, substance abuse and/orlow-incomepopulations preferred

Skills Set

• Strong relationship-building skills required
• Ability to work independently but know when to raise issues tothesupervisor
• Excellent organizational and time management skills necessary
• Ability to effectively multi-taskandfollow upon a timely basis
• Strong PC skills required including Word and Excel

Languages

• Bilingual in Englishand Spanish strongly preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.