Case Manager

Good Shepherd Services; New York (NY); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Good Shepherd Services is seeking a Case Manager for the Time Limited Rental Assistance Program (TLRA) in New York City. The Case Manager will provide comprehensive counseling, case management, and advocacy for young adults aged 18-24 experiencing homelessness. The role involves direct service, crisis intervention, and collaboration with community organizations to assist participants in transitioning to permanent housing. Candidates should have experience in youth services, individual counseling, and strong advocacy skills. This position offers a hybrid work model with a salary range of $50,000 – $55,000 annually.

Qualifications

• Minimum of two years of experience providing services to at-risk youth, including LGBTQ+ youth.
• Experience with assessments, individual and group counseling, and service plans.
• Understanding of needs for young adults experiencing homelessness.

Responsibilities

• Oversee case management for young adults experiencing homelessness.
• Provide individual counseling and home visits at least twice per month.
• Develop and monitor service plans in collaboration with participants.
• Assist with managing and resolving potential crises.
• Provide advocacy, referrals, and life skill coaching.

Skills

Crisis intervention

Advocacy

Problem-solving

Individual counseling

Group counseling

Documentation

Community collaboration

Cultural humility

Flexibility

Job description

Program : Time Limited Rental Assistance (TLRA)

Reports To: Program Director

Location: 1995 Jerome Avenue, Bronx, NY 10453 (Services provided throughout NYC / Citywide)

Schedule: 35 hours per week | Non-Exempt (Position requires in office hours. Hybrid at discretion)

Salary Range: $50,000 – $55,000 annually based on relevant experience and education

Position Summary

As a member of a multidisciplinary team, the Time Limited Rental Assistance Program (TLRA) Case Manager provides comprehensive counseling, case management, advocacy, and group work services to young adults ages 18–24 who are experiencing homelessness. The Case Manager supports participants as they transition into permanent housing while building employment readiness, educational attainment, and essential independent living skills. This role is rooted in trauma-informed, strength-based, and youth development practices.

Key Responsibilities

Direct Service & Case Management

• Oversee the case management needs of young adults experiencing homelessness funded through HUD.
• Provide direct services, including individual counseling, to participants at least twice per month. This includes conducting home visits.
• Develop and monitor individualized service plans and action steps in collaboration with participants.
• Utilize evidence-based tools to assess housing history, homelessness risks, daily functioning, socialization, health, and wellness.
• Assist participants in managing and resolving potential crises.
• Provide quarterly aftercare services to participants who successfully complete the program.

Advocacy, Referrals & Skill Building

• Identify and connect participants to resources that support independent living.
• Provide advocacy and referrals for entitlements, legal assistance, education, vocational training, medical, and mental health services.
• Coach participants in developing life skills including budgeting, health management, recreation, and social development.
• Escort participants to appointments as needed.
• Participate in intake, referral, interviewing, and orientation processes.
• Maintain accurate and timely documentation in the GSS database and all required city and funder systems.
• Collaborate with internal staff and external service providers.
• Represent the program and organization at external meetings, trainings, and community forums.
• Participate in required meetings, supervision, and professional development activities.

Organizational Values

• Promote and model the trauma informed Sanctuary Model’s 7 Commitments and the SELF (Safety, Emotional Management, Loss, and Future) framework.
• Perform other duties as assigned.

Qualifications

Required

• Minimum of two (2) years of experience providing services to at-risk youth and young adults, including LGBTQ+ youth.
• Experience conducting assessments, providing individual and group counseling, and implementing individualized service plans.
• Demonstrated collaboration with community-based organizations and NYC systems.
• Understanding of the needs of young adults experiencing homelessness.
• Commitment to strength-based, youth development, and trauma-informed practices.
• Cultural humility and sensitivity to diverse racial, ethnic, and LGBTQ+ communities.
• Strong crisis intervention, advocacy, and problem-solving skills.
• Excellent written and verbal communication skills.
• Flexibility in work schedule to ensure participant access and availability.