Case Manager

New Beginnings, Inc.; Lewiston (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Mileage reimbursement

Community engagement activities

Job summary

New Beginnings, Inc. in Lewiston, Maine, is seeking a Case Manager for the Transitional Living Program. The role includes providing case management services, developing individualized service plans, and engaging homeless youth in the community.

The ideal candidate will have a bachelor’s degree in a human-services field, experience with high-risk youth, and strong counseling skills. The position involves community outreach, teaching life skills, and working collaboratively with youth.

Qualifications

• Minimum one year of experience working with homeless or high-risk youth.
• Experience with LGBTQ youth preferred.
• Ability to climb stairs and assist youth.

Responsibilities

• Provide case management services to youth in the Transitional Living Program.
• Engage with homeless youth and assist with permanent housing.
• Teach independent living skills and support youth through crisis situations.

Skills

Valid driver's license

Counseling skills

Crisis intervention skills

Knowledge of community resources

Teaching living skills

Substance abuse knowledge

Knowledge of mental health

Education

Bachelor's degree in human-services related field

Two years of human services experience

Job description

Position Title: Case Manager

Program: Transitional Living Program

Reports To: TLP Program Coordinator

Classification: Non-exempt

Job Summary

Provides case management services to youth participating in the Maine Transitional Living Program (TLP). Responsibilities include engaging with homeless youth, assessments, assisting with locating and maintaining permanent housing, group facilitation, and working collaboratively with youth to secure positive outcomes. The Community Case Manager develops a network of community resources and support to meet the needs of this population and uses an experiential learning model to teach independent living skills and decision‑making.

Essential Job Functions

1. Case Management
   • Conduct outreach to identify youth in need of TLP services and establish relationships to engage them in the program.
   • Assess youth needs and develop individual service plans using the New Beginnings Model of Care.
   • Work collaboratively with youth to achieve goals and document progress through accurate case records.
   • Advocate for youth in the community and teach self‑advocacy skills.
   • Transport and accompany youth to community resources and meetings as appropriate.
   • Meet with all youth in TLP supported housing at least weekly, with more frequent meetings as necessary.
   • Maintain a caseload of up to 14 enrolled youths.
   • Maintain weekly billable hours.
   • Conduct assessments for program entrants to develop goals and care plans.
   • Collaborate with community partners and interns.
   • Participate in interviews and assessments for program enrollment of youth.
   • Develop and maintain cooperative relations with private and public housing providers who manage affordable housing.
   • Assist youth with the housing search process, rental and voucher applications, and rental agreements.
   • Support youth in maintaining stable housing through life‑skills instruction, tenant education, and landlord mediation as needed.
2. Youth Work
   • Participate in intake interviews, assessments, and enrollment decisions for the program.
   • Assist youth with developing supportive relationships in the community and through LGBTQ‑focused activities.
   • Teach independent living skills through instruction and experiential participation in chores, cooking, etc.
   • Assess and manage crisis situations with all youth.
   • Carry out program guidelines and expectations, addressing behavioral and performance issues.
   • Perform random and scheduled apartment safety checks and inspections.
   • Encourage youth participation in planning and facilitating group activities.
   • Provide substance‑use education, counseling, and referrals; support youth throughout treatment using harm‑reduction strategies.
   • Monitor and dispense medication for youth.
3. Facility Management
   • Conduct and document fire drills.
   • Monitor program supplies and equipment.
   • Cleans and supports light maintenance of common areas.
4. Other
   • Participate in staff meetings.
   • Participate in publicity about the program to generate referrals.
   • Perform other duties as assigned by the Director of Residential Services.

Specifications and Qualifications

Education and Training
Bachelor’s degree in a human‑services related field or a non‑human‑services field with two years of human services experience. Minimum one year of experience working with homeless or high‑risk youth; experience with LGBTQ youth preferred.

Specialized Skills
Valid driver’s license and a driving record that meets insurance requirements; basic counseling and crisis‑intervention skills; knowledge of community resources and public‑assistance programs; ability to teach living skills experientially; basic knowledge of substance abuse, mental health, and sexual abuse.

Cognitive Requirements
Good problem‑solving skills; literacy and general knowledge at a bachelor’s level.

Physical Requirements
Ability to participate in daily life‑skills activities with youth; climb stairs and assist youth in routine household chores; accompany youth to community resources and recreational activities.

Work Environment
Community‑based apartment setting; involving some evenings and weekends; much time spent in the community; recreational activities. Transport youth to appointments in own vehicle with mileage reimbursement.