Case Manager - RRH

Jericho Project; New York (NY); On-site; USD 53,000 - 55,000; Full time

Job summary

Jericho Project in Manhattan is seeking a Case Manager to provide rapid re-housing services for veterans, young adults, and singles. You will manage a caseload of about 18–20 participants, conduct intake, and maintain timely documentation in our electronic system.

The role requires a Bachelor’s in Human Services or related field, strong organizational and communication skills, and experience with populations facing housing instability.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Experience in homelessness, substance abuse, mental health or trauma settings preferred.
• Experience with veterans, young adults, or LGBTQ populations preferred.
• Strong organizational, writing, communication, and computer skills.
• Self-starter with ability to work with high-need participants.
• Knowledge of NYC resources preferred.

Responsibilities

• Provide rapid re-housing services to veterans, young adults, and single adults.
• Carry a caseload of approximately 18–20 participants.
• Conduct assessments and intakes; ensure documentation is complete.
• Update case notes in an electronic case management system promptly.
• Provide direct case management in office and during field/home visits.
• Develop and update housing stability plans to obtain or maintain housing.
• Assist with housing search, viewings, and neighborhood research.
• Coordinate with Workforce Opportunities to link to employment and education.
• Refer to community resources for benefits and services; SOAR training preferred.

Skills

Strong organizational skills

Excellent writing

Communication skills

Interpersonal skills

Self-starter

Experience with veterans/military

Experience with homelessness/trauma

Computer skills

Knowledge of NYC resources

Education

Bachelor’s Degree in Human Services or related field

Tools

Electronic case management system

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

About the Position

The Case Manager will be responsible for providing rapid re-housing services to veterans, young adults, and single adults. The Case Manager will carry a caseload of approximately 18-20 participants.

Case managers will be required to have frequent contact, but not limited to, weekly or monthly face- to-face meetings, telephone conversations, aftercare contacts and survey distribution, e-mail, and other electronic exchange with each participant on his or her caseload, depending on the need for services and post-placement support.

Position: Case Manager

Location: Manhattan

Reports To: Assistant Program Director

Status: Non-Exempt

Compensation: $53,000.00 to $55,000.00 annualized

Responsibilities:

• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist low-income veteran families who are either homeless or at imminent risk of homelessness to resolve their housing crises.
• Utilize Motivational Interviewing, and Harm Reduction techniques to assist both veterans and young adults, singles and families who are homeless to resolve their housing crises and promote long-term housing stability.
• Conduct assessments and program intakes for individuals seeking rapid re-housing services. Ensure data is accurate and complete and that all required accompanying documentation is collected. Update case notes in electronic case management system in a timely manner.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and at field/home visits.
• Develop and update housing stability plans to assist participants to obtain or maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences.
• Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
• Assist with housing search and placement. Provide hands‑on assistance to enable veteran to find suitable housing, including accompanying veteran to apartment viewings and conducting neighborhood research throughout NYC and surrounding areas. Advocate on behalf of the veteran with landlords and brokers to overcome any issues or challenges to securing suitable housing. Work collaboratively with community housing specialists to identify suitable housing.
• Conduct housing inspections for identified units prior to financial assistance being requested.
• Mediate household and/or landlord-tenant disputes that threaten housing stability. Serve as point-of-contact for landlords and maintain positive landlord relationships.
• Coordinate with Workforce Opportunities team to link participants to employment and educational assistance.
• Identify and make referrals to community resources including but not limited to preventive services, long‑term case management programs, benefits assistance, SSI/SSDI, mental and physical healthcare, pantries, hospitals and Homebase to maintain stable housing.
• Become SSI/SSDI Outreach, Access & Recovery Initiative (SOAR) trained, complete applications for SSI/SSDI, and follow up with progress towards obtaining benefits.
• Assist with household budgeting and provide referrals for financial counseling as needed.
• Conduct legal assessments and make referrals as needed.
• Assess participants’ need for Financial Assistance and submit completed requests as needed.
• Conduct outreach and engagement to target populations.
• Provide crisis intervention as needed.
• Provide post-placement support and follow-up contacts.
• Utilize electronic case management system. Maintain accurate and up-to-date client files.
• Participate in community initiatives to fulfil Jericho Project’s mission to end homelessness.
• Participate in case conferences, staff meetings, and training.
• Carry out other duties as assigned by Assistant Director and/or Managing Program Director.

Requirements:

• Bachelor’s Degree in Human Services or a closely related field.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• Experience working with veterans/military, young adults, or LGBTQ populations preferred.
• Knowledge of NYC resources preferred.
• Must possess strong organizational, writing, communication, and computer skills.
• This position includes fast paced case management and some field work. Candidates must be self-starters with the skills and energy to work with high need participants in the community.
• Strong engagement and interpersonal skills.

ADA Specifications:

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One

must possess the ability to speak, hear, see, and write as well as the ability to use a computer

and related software programs. Local and/or national travel required and may require some longer

weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization.

The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.