CASE MANAGER

Pratt Area Community Council Inc; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

PTO

403(b)

Tuition Reimbursement

FSA

Health Insurance

EAP

Job summary

IMPACCT Brooklyn is seeking a full-time Social Services Case Manager to support a caseload of 12 chronically homeless individuals with complex needs. You will provide person-centered, intensive case management, coordinate medical, mental health, and housing services, and develop quarterly treatment/service plans.

Strong written and verbal communication skills are required; bilingual Spanish is preferred. You will document all contacts, advocate for benefits and legal services, participate in

Qualifications

• Bachelor’s degree in social work, psychology, or mental health (MSW preferred).
• 5+ years of case management experience may be considered.
• Residential setting experience preferred.
• Bi-lingual (Spanish) preferred.

Responsibilities

• Manage a caseload of 12 chronically homeless individuals with special needs.
• Provide person-centered, best-practice case management services.
• Assist clients in advocating for benefits, entitlements and legal services; provide crisis intervention as needed.
• Coordinate care with medical, mental health, substance use, and supportive services providers.
• Present client needs and strengths in interdisciplinary care planning meetings.
• Maintain confidentiality and document all contacts and services in compliance with contract and agency standards.

Skills

Case management

Crisis intervention

Client advocacy

Bi-lingual Spanish

Education

Bachelor’s degree in social work, Psychology, or Mental Health

MSW preferred

Tools

MS Word

PowerPoint

Email

Job description

Join the IMPACCT Brooklyn team as a full-time Social Services Case Manager, where you can make a meaningful difference in the lives of diverse, vulnerable adults! We are seeking compassionate individuals who prioritize client health and safety and thrive in a collaborative, responsible environment. If you have a true passion for helping others and are eager to tackle rewarding challenges, we would love to hear from you. This is a fantastic opportunity to be part of a dynamic and highly productive team. If you’re ready to embrace this fulfilling role, apply today! You will report directly to the Case Management Supervisor.Key Responsibilities Include:Manage a caseload of 12 chronically homeless individuals with special needsProvide person-centered best practice due diligent comprehensive intensive case management services to clients with co-occurring disorders such as mental health, substance useWork with client to develop quarterly treatment service plans and objectives, complete bi-annual assessment of service needs, and annual psychosocialAssist clients in advocating and obtaining benefits, entitlements and legal services;Provide crisis intervention services and if necessary, refer clients for psychiatric assessmentProvide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive servicesAssist clients in obtaining and if possible, achieving independent living.Provide weekly face-to-face case management services and monthly home inspections.Responsible for maintaining community partnerships with all medical providers, treatment centers, detox, and rehabilitation programsFacilitate group sessionsPresent psychosocial needs, strengths and limitations of all assigned clients during interdisciplinary care planning meetings and case conferencesEnsure the integrity and confidentiality of all client information.Attend Professional Development trainingDocumentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to the Director by COB FridayPerform other duties as requiredAdhere to the Social Work Code of EthicsPreferred Skills:KnowledgeKnowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.Knowledge of Person-Centered and strengths-based methodology.Knowledge of motivational interviewing and other informational gathering techniques.Knowledge of the theories of group interaction and therapeutic intervention.Knowledge of mental illness and common psychiatric diagnosisKnowledge of substance abuse issues/concernsAbilitiesAbility to engage and encourage those suffering with serious mental illness and substance abuse.Ability to write meaningful, concise, and accurate progress notes and correspondence.Communication Skills: Case managers must talk with clients and understand their needs. You will also need to speak with others on your client's behalf and act as an advocate for them. Good listening skills, speaking in an understandable way, and being a good communicator are crucial.Compassion: Case managers will work with people who are sometimes in dire situations or going through difficult transitions. Being compassionate to their situation and positively working with them will help them make good forward strides.Time-Management and Organizational Skills: Case managers have multiple clients with various needs and are in various stages of need. There is a lot of paperwork that will need to be filled out, and you will be working with government officials as well as other workers. You will need to be organized and efficient with your time.Problem-Solving Skills: Clients are looking for someone to help them find solutions to their problems. You must think critically and clearly about their situations to find solutions.Bachelor’s degree in social work, Psychology, or Mental Health (MSW preferred). Will consider 5 years or more of Case Management experienceResidential setting experience preferredStrong written and verbal communication skills requiredWorking knowledge of various computer programs, including email, Microsoft Word and PowerPointBi-lingual (Spanish) preferredWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. The employee is often required to stand or walk for extended periods of time. Prolonged periods of sitting at a desk and working on a computer. The ability to cope with and tolerate moderate stress levels is also necessary. The employee may occasionally lift and/or move up to 25 pounds. The employee may be required to travel to other facilities.BENEFITS & WAGESCompetitive pay: paid time off including vacation and personal holidays; 403(b); tuition reimbursement; Flexible Spending Account; medical insurance; Employee Assistant Program; and other fringe benefits.FLSA and Employment StatusNon-exempt, full-time, office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. and some evenings and weekend as necessary.IMPACCT Brooklyn is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.