CASE MANAGER

IMPACCT BROOKLYN; Brooklyn (AL); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Vacation and personal holidays

403(b)

Tuition reimbursement

Flexible Spending Account

Medical insurance

Employee Assistance Program

Job summary

IMPACCT Brooklyn is seeking a full-time Social Services Case Manager to support a caseload of chronically homeless adults with complex needs in Brooklyn, NY. You will deliver intensive case management, coordinate with health and social services, and help clients access benefits and housing resources.

The role requires a 4-year degree and preferably 5+ years in case management, with strong written and verbal communication skills and a compassionate, solution-focused approach.

Qualifications

• Bachelor’s degree in social work, psychology, or mental health (MSW preferred).
• 5+ years of case management experience.
• Residential setting experience preferred.
• Strong written and verbal communication skills.
• Working knowledge of MS Office (email, Word, PowerPoint).
• Bi-lingual (Spanish) preferred.

Responsibilities

• Manage a caseload of 12 chronically homeless individuals with special needs.
• Provide person-centered best practice due diligence intensive case management for clients with co-occurring disorders.
• Develop quarterly treatment service plans and objectives; complete bi-annual assessments and annual psychosocial.
• Advocate for benefits, entitlements, and legal services for clients.
• Provide crisis intervention and referrals for psychiatric assessment as needed.
• Coordinate care with medical, mental health, substance abuse, and supportive services providers.
• Assist clients in achieving independent living and document all activities.
• Maintain confidentiality and integrity of client information.

Skills

Communication

Compassion

Time management

Problem-solving

Bilingual Spanish

Education

Bachelor's degree in social work, psychology, or mental health

Tools

Microsoft Word

PowerPoint

Email

Job description

Job Location: Social Services - 778 - Brooklyn , NY 11206, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $26.50 - $30.21 Hourly, Job Shift: Day, Join the IMPACCT Brooklyn team as a full-time Social Services Case Manager, where you can make a meaningful difference in the lives of diverse, vulnerable adults! We are seeking compassionate individuals who prioritize client health and safety and thrive in a collaborative, responsible environment. If you have a true passion for helping others and are eager to tackle rewarding challenges, we would love to hear from you. This is a fantastic opportunity to be part of a dynamic and highly productive team.

You will report directly to the Case Management Supervisor.

Key Responsibilities

• Manage a caseload of 12 chronically homeless individuals with special needs
• Provide person-centered best practice due diligent comprehensive intensive case management services to clients with co-occurring disorders such as mental health, substance use
• Work with client to develop quarterly treatment service plans and objectives, complete bi-annual assessment of service needs, and annual psychosocial
• Assist clients in advocating and obtaining benefits, entitlements and legal services
• Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
• Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services
• Assist clients in obtaining and if possible, achieving independent living
• Provide weekly face-to-face case management services and monthly home inspections
• Responsible for maintaining community partnerships with all medical providers, treatment centers, detox, and rehabilitation programs
• Facilitate group sessions
• Present psychosocial needs, strengths and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
• Ensure the integrity and confidentiality of all client information
• Attend Professional Development training
• Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to the Director by COB Friday
• Perform other duties as required
• Adhere to the Social Work Code of Ethics

Preferred Skills

• KnowledgeKnowledge of ethical standards, principles, and practices of social work, counseling, and human behavior
• Knowledge of Person-Centered and strengths-based methodology
• Knowledge of motivational interviewing and other informational gathering techniques
• Knowledge of the theories of group interaction and therapeutic intervention
• Knowledge of mental illness and common psychiatric diagnosis
• Knowledge of substance abuse issues/concerns

Abilities

• Ability to engage and encourage those suffering with serious mental illness and substance abuse
• Ability to write meaningful, concise, and accurate progress notes and correspondence

Communication Skills

• Case managers must talk with clients and understand their needs. You will also need to speak with others on your client's behalf and act as an advocate for them. Good listening skills, speaking in an understandable way, and being a good communicator are crucial.

Compassion

• Case managers will work with people who are sometimes in dire situations or going through difficult transitions. Being compassionate to their situation and positively working with them will help them make good forward strides.

Time-Management and Organizational Skills

• Case managers have multiple clients with various needs and are in various stages of need. There is a lot of paperwork that will need to be filled out, and you will be working with government officials as well as other workers. You will need to be organized and efficient with your time.

Problem-Solving Skills

• Clients are looking for someone to help them find solutions to their problems. You must think critically and clearly about their situations to find solutions.

Qualifications

• Bachelor’s degree in social work, Psychology, or Mental Health (MSW preferred)
• Will consider 5 years or more of Case Management experience
• Residential setting experience preferred
• Strong written and verbal communication skills required
• Working knowledge of various computer programs, including email, Microsoft Word and PowerPoint
• Bi-lingual (Spanish) preferred

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. The employee is often required to stand or walk for extended periods of time. Prolonged periods of sitting at a desk and working on a computer. The ability to cope with and tolerate moderate stress levels is also necessary. The employee may occasionally lift and/or move up to 25 pounds. The employee may be required to travel to other facilities.

BENEFITS & WAGES

• Competitive pay:
• paid time off including vacation and personal holidays
• 403(b)
• tuition reimbursement
• Flexible Spending Account
• medical insurance
• Employee Assistant Program
• other fringe benefits

FLSA and Employment Status

Non-exempt, full-time, office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. and some evenings and weekend as necessary.

Equal Opportunity Statement

IMPACCT Brooklyn is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws.

By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees.

Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.