Case Manager

United Action for Youth; Iowa City (IA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

United Action For Youth is seeking a dedicated Case Manager in Iowa City to support youth and families through intake, service planning, and resource referrals. You will maintain ongoing engagement, track progress, and collaborate with partners to ensure effective services.

The role emphasizes cultural humility, strong communication, and careful documentation to advocate for youth and families in a community-focused environment.

Formación

• Ability to perform strengths-based case management, including assessment, goal setting, and service planning with youth and families.
• Experience building trusting, professional relationships with diverse youth and families and navigating crisis calmly.
• Strong organizational and time-management skills to manage multiple cases and meet reporting deadlines.
• Effective verbal and written communication with youth, families, colleagues, and community partners.
• Knowledge of housing, education, mental health, and juvenile justice resources or willingness to learn quickly.
• Ability to work collaboratively in a team while exercising sound judgment and independence.
• Commitment to equity, inclusion, and culturally responsive practice.
• Proficiency with basic computer applications and case management or data entry systems.
• Bachelor’s degree in social work, psychology, human services, or related field, or equivalent combination of education and relevant experience.
• Experience in youth services, family support, or community-based work is preferred.

Responsabilidades

• Conduct intake assessments and develop individualized service plans.
• Coordinate referrals to housing, mental health, education, and employment resources.
• Maintain regular contact with youth and families through meetings, calls, and outreach.
• Track progress and adjust plans as needs change.
• Collaborate with internal staff and external partners to ensure smooth service delivery.
• Complete documentation and reporting, and participate in team meetings and trainings.
• Support youth-focused programming as needed.

Conocimientos

Case management

Crisis management

Empathy

Communication

Organization

Documentation

Team collaboration

Cultural humility

Knowledge of community resources

Data entry

Independent decision making

Educación

Bachelor’s degree or equivalent

Herramientas

Case management software

Descripción del empleo

Company Description

United Action For Youth is a non-profit organization that has been supporting young people and families in Johnson County and surrounding areas since 1970. The organization focuses on providing youth-centered services that promote safety, stability, and personal growth. Team members collaborate with community partners, schools, and local agencies to ensure young people have access to meaningful resources and opportunities. Staff are encouraged to bring compassion, creativity, and cultural humility to their work with diverse youth and families. Working at United Action For Youth offers the chance to make a direct impact in the lives of young people while contributing to a supportive, mission-driven environment.

Role Description

The Case Manager is a full-time, on-site role based in Iowa City, IA, working directly with young people and families to provide individualized support and advocacy. Day-to-day responsibilities include conducting intake assessments, developing service plans, and coordinating referrals to community resources such as housing, mental health, education, and employment services. The Case Manager maintains regular contact with youth and families through meetings, phone calls, and outreach, while tracking progress and adjusting plans as needs change. This role involves collaborating with internal program staff and external partners, facilitating communication between systems, and ensuring participants feel heard and respected. The Case Manager also completes documentation and reporting, participates in team meetings and trainings, and supports youth-focused programming as needed.

Qualifications

• Ability to perform strengths-based case management, including assessment, goal setting, and service planning with youth and families.
• Experience building trusting, professional relationships with young people from diverse backgrounds and navigating crisis or high-stress situations with calm and empathy.
• Strong organizational and time-management skills to manage multiple cases, maintain accurate documentation, and meet reporting deadlines.
• Effective verbal and written communication skills for interacting with youth, families, colleagues, and community partners.
• Knowledge of community resources and social services systems (e.g., housing, education, mental health, juvenile justice) or willingness to learn quickly.
• Ability to work collaboratively in a team setting while also exercising sound judgment and independence in day-to-day decisions.
• Commitment to equity, inclusion, and culturally responsive practice when serving diverse youth and families.
• Proficiency with basic computer applications and case management or data entry systems.
• Bachelor’s degree in social work, psychology, human services, or a related field, or equivalent combination of education and relevant experience.
• Experience in youth services, family support, or community-based work is preferred.