Case Manager - Residential Programs

Y.E.S. House; Gillette (WY); On-site; USD 42,000 - 64,000; Full time

Job summary

Youth Emergency Services, Inc. seeks a Case Manager to safeguard the well-being of youth served, providing leadership, mentorship, and advocacy to close gaps in support and drive transformational outcomes. The role emphasizes a structured, safe environment and accountability.

The Case Manager coordinates services across medical, educational, and therapeutic areas; collaborates with families, schools, and professionals; and leads group sessions to promote resilience and development.

Qualifications

• Demonstrated leadership and problem-solving skills to close gaps in client care.
• Must be 21 years or older
• High school diploma or GED; Associate’s or Bachelor’s degree in social work, psychology, or a related field preferred.
• 1–2 years of experience with youth, social services, or case management.
• Proven ability to advocate for youth and families, ensuring services and interventions align with client goals.
• Strong decision-making and accountability mindset with initiative and case management execution.
• Effective communicator and collaborator, skilled in coordinating multidisciplinary teams and building partnerships.
• High emotional intelligence and resilience; de-escalation and mentoring abilities.
• Strong time management and organizational skills in a fast-paced environment.
• Tech-savvy with ability to document progress and analyze patterns.

Responsibilities

• Proactively manage client cases by identifying gaps in support, removing barriers, and driving positive change.
• Coordinate and oversee medical, educational, and therapeutic services, ensuring each client receives needed care.
• Bridge communication between therapists, schools, DFS, probation officers, judges, parents, and clients for accountability.
• Lead group sessions, structured activities, and mentorship opportunities to support personal development.

Skills

Leadership

Problem-solving

Advocacy

Communication

Time management

Team collaboration

De-escalation

Trauma-informed care

Documentation & reporting

Decision-making

Tech-savvy

Multidisciplinary collaboration

Education

High school diploma or GED

Associate’s or Bachelor’s degree in social work, psychology, or a related field preferred

Tools

Case management software

Job description

General Description:

The Case Manager plays a critical role in ensuring the physical, emotional, and developmental well-being of the youth served by Youth Emergency Services, Inc. This role goes beyond supervision—it requires proactive leadership, mentorship, and advocacy to close gaps in support and create transformational outcomes for clients. The Case Manager is responsible for providing a structured, safe, and empowering environment while fostering accountability, resilience, and success.

Qualifications

• Demonstrated leadership and problem-solving skills, with the ability to identify and close gaps in client care and support.
• Must be 21 years or older
• High school diploma or GED (Associate’s or Bachelor’s degree in social work, psychology, or a related field preferred).
• 1–2 years of experience working with youth, social services, or case management, with a strong ability to navigate challenges and drive meaningful outcomes.
• Proven ability to advocate for youth and families, ensuring that services, resources, and interventions align with client success goals.
• Strong decision-making and accountability mindset, with the ability to take initiative and proactively manage cases.
• Effective communicator and collaborator, skilled in coordinating multidisciplinary teams, engaging families, and building community partnerships.
• High emotional intelligence and resilience, capable of de-escalating conflicts, guiding youth through challenges, and modeling positive behaviors.
• Strong time management and organizational skills, with the ability to prioritize tasks in a fast-paced, dynamic environment.
• Tech-savvy and data-driven, with the ability to document progress effectively, analyze patterns, and use technology to enhance case management efficiency.
• Committed to continuous learning and professional development, with a growth mindset focused on improving self, team, and agency outcomes.

Key Responsibilities

1. Case Management & Advocacy

• Proactively manage client cases by identifying gaps in support, removing barriers, and driving positive change.
• Ensure timely and accurate documentation that reflects real-time client progress and intervention effectiveness.
• Serve as a client advocate in treatment plans, MDT meetings, court hearings, and interdisciplinary collaborations.
• Coordinate and oversee medical, educational, and therapeutic services, ensuring that every client receives the care they need.
• Bridge communication between therapists, schools, DFS, probation officers, judges, parents, and clients, ensuring seamless collaboration and accountability.

2. Environment & Daily Engagement

• Establish a culture of safety, stability, and structure that fosters client growth and responsibility.
• Ensure the home environment is clean, organized, and welcoming, reinforcing positive habits and respect for shared spaces.
• Prepare and provide nutritious meals that align with healthy lifestyle habits.
• Lead engaging group sessions, structured activities, and mentorship opportunities to support personal development.
• Provide active, engaged supervision, guiding clients with clear expectations, coaching, and consistent accountability.

3. Leadership & Team Contribution

• Actively contribute to a high-performing, mission-driven team, supporting colleagues and driving collective success.
• Take ownership of at least one agency committee, using insights and leadership to improve agency operations.
• Champion agency mission, policies, and values, ensuring daily actions reflect organizational goals.
• Model and reinforce positive behaviors and daily living expectations, creating a standard of excellence.

4. Knowledge, Skills, & Abilities:

• Crisis Management & De-escalation: Ability to assess, intervene, and resolve potentially volatile situations with confidence.
• Strong Communication & Advocacy: Ability to connect, engage, and navigate conversations with youth, families, and professional partners.
• Leadership & Team Collaboration: Ability to align with and contribute to a results-driven, solution-focused team.
• Time Management & Organization: Ability to prioritize tasks effectively in a fast-paced, dynamic environment.
• Resilience & Adaptability: Ability to pivot, problem-solve, and stay mission-focused in the face of challenges.
• Advanced Technology Skills: Ability to use case management software, document effectively, and leverage technology for efficiency.
• Understanding of Child & Adolescent Development: Ability to support youth growth with a trauma-informed, developmentally appropriate approach.