Case Manager

Suits & Boots Accident Injury Lawyers; Houston (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Suits & Boots Injury Lawyers is seeking a Case Manager in Houston, TX to own a caseload from intake to settlement. You’ll be the voice clients hear, ensure treatment stays on track, and draft the demand that supports damages for timely payment. This in-person role offers real client impact and team collaboration.

Ideal candidates are organized, able to manage deadlines, and comfortable communicating with clients, providers, and insurers. Bilingual English/Spanish is preferred.

Qualifications

• Experience at a personal injury firm is a plus, especially handling liens, demands or medical records.
• Bilingual English/Spanish preferred; many clients speak Spanish.
• Organized and deadline-driven with a system for follow-up.

Responsibilities

• Serve as the primary contact for your caseload.
• Keep clients updated on case status and set expectations.
• Return calls promptly and document conversations.
• Coordinate medical treatment and request records.
• Investigate liability, gather reports, photos and statements.
• Draft demand letters and assist in negotiations.
• Close cases by negotiating liens and coordinating settlements.

Skills

Bilingual English/Spanish

Organized

Strong writing

Phone communication

Attention to deadlines

Tools

Case management software

Job description

Pay:$20 – $25 per hour, depending on experience

Schedule:Full-time

Languages:English required; Spanish strongly preferred

The Role

SUITS & BOOTS INJURY LAWYERS

Case Manager

Location:Houston, TX — In person

Pay:$20 – $25 per hour, depending on experience

Schedule:Full-time

Languages:English required; Spanish strongly preferred

Suits & Boots Injury Lawyers is looking for a Case Manager to take ownership of a caseload from the day a client signs through the day we hand them their check.

This is the job where the firm's reputation actually gets built. You're the voice the client hears when they call. You make sure their treatment is on track, you build the record that supports their damages, and you write the demand that gets the file paid. Then you close it out cleanly — liens negotiated, Medicare satisfied, client paid.

For the right person, the next step is paralegal.

What You'll Do

• Serve as the primary point of contact for your caseload
• Keep clients updated on case status and set realistic expectations
• Return calls promptly and document every conversation

Medical coordination

• Set up treatment, track appointments, and follow up when clients fall off
• Request and chase medical records and billing from providers
• Review records for gaps, inconsistencies, and documentation that supports damages

Investigation and case development

• Investigate liability, identify insurance coverage and policy limits
• Gather police reports, photographs, witness statements, and other evidence
• Run background and asset searches as needed

Demands and resolution

• Draft demand letters and assemble demand packages
• Track adjuster responses and keep negotiations moving
• Support the paralegals and attorneys on cases in litigation — discovery responses, document production, deposition and trial preparation, exhibits

Case close-out

• Negotiate and reduce hospital, provider, and health plan liens
• Correspond with Medicare, Medicaid, and ERISA plans through resolution
• Prepare settlement statements and coordinate disbursement so clients get paid correctly and on time

What We're Looking For

• Prior experience at a personal injury firm is a strong plus — especially anyone who has handled liens, demands, or medical records
• Bilingual English/Spanish preferred; many of our clients speak Spanish
• Organized and deadline-driven, with a system for following up that doesn't depend on memory
• Clear, direct writing — demand letters and client emails both
• Comfortable on the phone with clients, adjusters, and provider billing departments
• Comfortable learning case management software and working in it every day
• Sound judgment and the willingness to flag a problem early rather than hope it resolves itself
• Experience in a medical office, insurance claims, or another legal support role translates well. We'll train the right candidate on what they don't know.

Why Work Here

• Manageable caseloads — you'll have time to do the job properly
• Real ownership of your files instead of one narrow task repeated all day
• A path to paralegal for people who want it
• Small team where your work is visible and your judgment matters
• Work that genuinely changes outcomes for injured clients and their families

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off

About Suits & Boots Injury Lawyers

We're a Houston personal injury firm that fights for injured clients and their families. We answer our phones, we keep our clients informed, and we do the work that makes cases worth more. We're looking for someone who takes that seriously.

Suits & Boots Injury Lawyers is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.