Case Manager

Collins Law, LLC; Hoover (AL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off & holidays

Paid wellness days

Paid Birthday Off

Disability benefits

401(k)

Team building and family events

Office gym

Monthly snack/beverage budget to stock

Opportunities for professional develop

Opportunities for Year-End Awards

Job summary

Collins Law, LLC is seeking an organized, compassionate Closing Case Manager to guide personal injury cases through settlement and closing. You will coordinate with clients, attorneys, adjusters, medical providers, and lienholders to finalize settlements, resolve balances, and ensure accurate disbursement.

You will review settlement documents, verify expenses and liens, discuss offers with clients, and keep files complete before closing.

Qualifications

• Experience in roles with direct interaction with clients or customers.
• Strong communication, listening, and written skills for clear updates.
• Proven ability to manage multiple cases and deadlines.

Responsibilities

• Manage assigned personal injury cases through closing, disbursement, and final closure with timely documentation.
• Maintain regular client contact and coordinate with Attorneys and insurance adjusters.
• Prepare and review settlement statements, verify expenses, liens, and deductions; coordinate reductions with providers.
• Meet with clients to review paperwork, obtain signatures, and explain final settlements and disbursement.
• Communicate with insurers, medical providers, lienholders, and others to resolve issues; keep accurate case notes.
• Collaborate with Attorneys and team to resolve issues and move cases toward closure.

Skills

Customer-facing

Communication

Problem-solving

Organization

Numerical skills

Dependable

Compassionate

Team collaboration

Attention to detail

Tools

MS Office

Case management software

Job description

Collins Law, LLC is seeking an organized, compassionate, and results-driven Closing Case Manager to manage personal injury cases through the settlement and closing process. This role works directly with clients, attorneys, insurance adjusters, medical providers, and lienholders to coordinate settlement negotiations, resolve outstanding balances and liens, complete settlement documentation, and facilitate final disbursement. The ideal candidate is a strong communicator and problem-solver who can confidently discuss settlement offers with clients, manage multiple cases and deadlines, and proactively move cases toward successful resolution and closure.

Responsibilities:

• Manage Cases Through Closing: Manage assigned personal injury cases through settlement, disbursement, and final closure, ensuring deadlines, documentation, and outstanding items are completed timely.
• Client Communication: Maintain regular contact with clients, address questions and concerns, and coordinate with Attorneys and insurance adjusters.
• Settlement Preparation & Resolution: Prepare and review settlement statements and closing documents; verify case expenses, medical balances, liens, and other deductions; and coordinate reductions with providers and lienholders when appropriate.
• Client Meetings & Disbursement: Meet with clients to review settlement paperwork, obtain signatures, explain final settlement distributions, and coordinate settlement check disbursement.
• Follow-Up & Case Documentation: Communicate with insurance companies, medical providers, lienholders, and other parties to resolve outstanding matters; maintain accurate case notes and documentation; and ensure files are complete before closing.
• Team Collaboration: Work closely with Attorneys, Legal Assistants, and other team members to identify and resolve issues and keep cases moving efficiently toward closure.

Qualifications:

• Prior experience in customer-facing banking, finance, or accounting preferred.
• Excellent communication and interpersonal skills with the confidence to discuss financial information and sensitive matters directly with clients.
• Strong problem-solving and decision-making skills.
• Highly organized and detail-oriented, with the ability to manage multiple cases, deadlines, and priorities in a fast-paced environment.
• Strong numerical and analytical skills with the ability to review settlement statements, medical balances, liens, expenses, and other financial information.
• Proactive, dependable, and accountable, with the ability to take ownership of cases and follow through without frequent supervision.
• Compassionate, professional, team-oriented, and committed to providing exceptional client service.
• Proficiency with Microsoft Office and case management software.
• Starting at $18.00 per hour based on experience
• Quarterly and Yearly Bonus Opportunities
• Health insurance
• Life insurance
• Paid time off & holidays
• Paid wellness days
• Paid Birthday Off
• Disability benefits
• 401(k)
• Team building and family events
• Office gym
• Monthly snack/beverage budget to stock breakroom with favorite items
• Opportunities for professional development and growth
• Opportunities for Year-End Awards

Our Vision:

Collins Law is committed to fostering a positive, professional environment where we work hard, pursue excellence, and enjoy what we do while delivering exceptional service to our clients.

Our Core Values:

Service – We serve our clients with excellence, efficiency, integrity, and compassion.

Teamwork – We work collaboratively, knowing we accomplish more together.

Wellness – We value our physical, mental, and emotional health and actively protect them.

Community – We act positively towards our team members, families, clients, and communities.

Equal Opportunity Employer:

Collins Law, LLC is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive environment where all employees feel valued and respected.

• Please do not call or visit our office regarding this opening.