Case Manager

Ava Health; Grand Junction (CO); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Benefits

Job summary

Ava Health in Grand Junction, Colorado seeks a Case Manager to join its interdisciplinary clinical team. You will address social determinants of health, coordinate community resources, and support discharge and aftercare planning to empower clients toward independence.

You will maintain caseloads, complete assessments, document care plans, and collaborate with clinicians, residential staff, and community partners while upholding confidentiality and person-centered care.

Qualifications

• Bachelor's degree preferred but not required; relevant case management or behavioral health experience may count.
• Experience in behavioral health, human services, case management, or related setting preferred.
• Strong communication, organization, and interpersonal skills.
• Ability to work effectively as part of an interdisciplinary team.
• Comfortable working with individuals with mental health and/or substance use disorders.

Responsibilities

• Maintain an assigned case management caseload.
• Complete case management and social determinants of health assessments.
• Meet regularly with clients to set goals and address barriers to treatment.
• Assist clients with housing, transportation, benefits, employment, and other resources.
• Coordinate referrals and appointments with outside providers.
• Collaborate with clinicians, nursing, and residential staff.
• Coordinate discharge and aftercare planning and follow-up.
• Encourage client independence and self-advocacy.
• Complete case management notes and required documentation accurately.
• Maintain professional boundaries and confidentiality.
• Identify safety concerns and escalate promptly.

Skills

Caseload management

Communication skills

Interdisciplinary teamwork

Organizational skills

Education

Bachelor's degree preferred but not required; relevant experience may count

Job description

Job Title: CASE MANAGER

Department: Clinical Services

Reports To: Clinical Director and/or Designated CM Leadership

Compensation: $23-25 hourly DOE + Benefits

Location: Ava Health — Grand Junction, Colorado

POSITION SUMMARY

The Case Manager is a member of Ava Health's interdisciplinary treatment team and helps clients address practical, social, and environmental barriers that may impact treatment and long-term recovery.

The Case Manager works closely with clients and their treatment team to coordinate community resources, address social determinants of health, support discharge and aftercare planning, and help clients develop the skills necessary to navigate healthcare and community systems independently.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain an assigned case management caseload.
• Complete case management and social determinants of health assessments.
• Meet regularly with clients to identify needs, establish goals, and address barriers to treatment and recovery.
• Assist clients with housing, transportation, insurance, benefits, employment, education, healthcare, legal obligations, and other community resources.
• Coordinate referrals and appointments with outside providers and community organizations.
• Collaborate with Primary Clinicians, psychiatric providers, nursing, residential staff, and other members of the treatment team.
• Participate in treatment team meetings and communicate relevant client needs, barriers, and progress.
• Coordinate discharge and aftercare planning, including follow-up appointments, community resources, and continuity of care.
• Encourage client independence, self-advocacy, accountability, and effective problem-solving.
• Complete case management notes, assessments, aftercare plans, and other required documentation accurately and on time.
• Maintain appropriate professional boundaries, confidentiality, and releases of information.
• Recognize clinical or safety concerns and promptly communicate them to the appropriate clinical or medical team member.

MINIMUM QUALIFICATIONS

• Bachelor's degree in social work, psychology, human services, behavioral health, or a related field preferred but not required; relevant case management or behavioral health experience may be considered in lieu of degree requirements.
• Experience working in behavioral health, human services, case management, or a related setting preferred.
• Strong communication, organization, and interpersonal skills.
• Ability to manage multiple client needs, referrals, appointments, and deadlines.
• Ability to work effectively as part of an interdisciplinary team.
• Comfortable working with individuals experiencing mental health and/or substance use disorders.

PREFERRED EXPERIENCE

• Behavioral health or substance use treatment experience.
• Experience with PHP, IOP, outpatient, or residential services.
• Knowledge of community resources, Medicaid, benefits, housing, transportation, and other support services.
• Experience with discharge and aftercare planning.
• Familiarity with Motivational Interviewing and person-centered care.

ROLE SCOPE

The Case Manager focuses on resource coordination, advocacy, social determinants of health, and continuity of care. Case Managers do not provide psychotherapy, diagnose clients, or independently perform clinical functions outside their professional credentials or scope of practice.

At Ava Health, case management is intended to help clients build the skills, resources, and community connections necessary to become increasingly independent and successful outside of treatment.