Case Manager

Mental Health Association; Georgia; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Hourly rate $19-21

Job summary

Mental Health Association seeks a Case Manager to provide trauma-informed, person-centered support to individuals in recovery moving from homelessness into studio apartments within a congregate housing site. The role includes on-site work at Chestnut Crossing, with substantial time spent in the community and occasional travel to the main office in Chicopee.

The position requires coordination of documentation, assessments, service plans, and ongoing support to help stabilize income, access care,

Qualifications

• Valid driver’s license and reliable transportation.
• Must be 21 or older and able to obtain CPR/First Aid certifications.
• Minimum of six months of relevant experience.
• Experience with mental health, substance use, or housing instability preferred.

Responsibilities

• Coordinate documentation for program entry, including homelessness verification, eligibility screenings, and IDs.
• Complete initial Adult Comprehensive Assessments, updates, and service plans.
• Develop Individualized Action Plans (IAPs) with participant input and strengths.
• Implement strategies in the IAP and monitor progress in records.
• Develop, monitor, and revise safety plans with participants and team.
• Assist participants with transition to stable housing.
• Support tenants with housing responsibilities and communications with management.
• Help participants pursue employment, vocational training, or education.
• Educate and assist access to public benefits and resources.

Skills

Driver's license

Independent worker

Organizational skills

Interpersonal skills

CPR/First Aid

21+ years old

MH housing experience

Six months experience

Education

High school diploma or equivalent

Job description

Position Summary

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager continues to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment. The Case Manager is also responsible for completing documentation accurately and in a timely manner. This position will be based on-site at Chestnut Crossing but will spend a significant amount of time in the community working directly with participants and will regularly travel to MHA’s Main Office in Chicopee.

Pay Rate:

$19-21 an hour

Open Shift:

Monday through Friday 9am-5pm (40hrs), some flexibility required

Key Responsibilities

• Coordinate all documentation required for program entry, including but not limited to: homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.
• Complete initial Adult Comprehensive Assessments, updates, and service plans.
• Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs.
• Implement strategies outlined in the IAP and document progress as required.
• Develop, monitor, and revise safety plans in collaboration with participants and the team.
• Adjust support based on individual needs.
• Assist participants with the transition to stable housing.
• Maintain strong communication with staff at Chestnut Crossing.
• Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations.
• Support participants in seeking and maintaining employment, vocational training, or education.
• Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance).
• Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs.
• Promote skill development in areas such as ADLs, money management, transportation, and social participation.

About the Division of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver’s license, adequate automobile insurance, and reliable transportation.
• Ability to work independently and as part of a team.
• Strong organizational, communication, and interpersonal skills.
• Capacity to adapt to the evolving needs of participants.
• Must be at least 21 years of age and able to obtain/maintain CPR and First Aid certifications.
• High school diploma or equivalent required.
• Minimum of six months of relevant experience required.
• Experience working with individuals with mental health/substance use challenges or housing instability, preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19-21 an hour