Case Manager

Big Brothers Big Sisters of Flint and Genesee County; Flint (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Big Brothers Big Sisters of Flint and Genesee County is seeking a program specialist focused on client assessment, child safety, and volunteer matching. You will enroll volunteers, conduct orientations and interviews, and support matches to ensure safe, positive youth development.

Responsibilities include trauma-informed engagement with clients and stakeholders, meeting performance benchmarks, and collaborating with community resources for events and fundraising.

Qualifications

• Minimum Bachelors Degree in Social Services, human resources or related field.
• Three years of experience working with both child and adult populations; enrollment/assessment experience preferred.
• Must have access to transportation, valid driver’s license, and meet state automobile insurance minimums.

Responsibilities

• Provide high-quality customer service with trauma-informed engagement.
• Ensure enrollment, matching, and safety policies are followed.
• Recruit volunteers and reach out to families through community activities.
• Conduct enrollments, orientations, interviews, and home visits.
• Maintain accurate records and use data to support matches and program goals.

Skills

Trauma-informed communication

Customer service

Volunteer recruitment

Assessment

Education

Bachelor's Degree in Social Services

Tools

CRM system

Data reporting

Job description

Position Purpose:

This position is responsible for providing a high-level of customer service while focusing on assessment of the client, child safety, and volunteer options.A primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while utilizing the policies and procedures set by the agency. Another primary function of this position is to provide support to the match ensuring child safety, positive impacts for youth, and satisfying relationships between children and volunteers.

Essential Duties and Responsibilities:

• All customer and stakeholder contacts are marked by an atmosphere of trauma-informed engagement and motivation.


• Must meet or exceed the agency’s benchmarks ensuring quality performance metrics.


• Recruit volunteers and reach out to families through an increasing number of regular face-to-face activities in community, corporate, collegiate and civic environments.This also includes engaging existing volunteers and parents in volunteer recruitment and youth outreach efforts.


• Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes including home visits and references.


• Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.


• Review all enrollment information and assessments and make match recommendations, effectively aligning volunteer’s interests and qualifications with child’s needs while following procedures outlined in the Policy and Procedure Manual. Consult with other service delivery staff and/or supervisor as appropriate.


• Identifyand eliminate any barriers interfering with the completion of the enrollment process.


• Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.


• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction.


• Establish and/or collaborate with other community resources to promote activities, fundraising and other special events.


• Other duties and tasks related to case management, fundraising, activities, and special events.

Education & Related Work Experience:

Minimum Bachelors Degree in Social Services, human resources or related field.

Years of Related Work Experience

A minimum of three years experience working with both child and adult populations; specific assessment, intake or interview experience preferred; understanding of child development and family dynamics.Must have access to transportation, valid driver’s license, and meet state required automobile insurance minimums.