Case Manager

Bethesda House of Schenectady, Inc.; City of Schenectady (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

A local nonprofit organization in Schenectady is seeking a full-time Case Manager to assist homeless individuals in crisis and navigate complex care systems. The ideal candidate will have a Bachelor's degree in human services and 3-5 years of case management experience. Responsibilities include financial management and helping guests find secure housing. Competitive pay ranging from $20.00 to $25.00/hour, plus health and dental benefits.

Qualifications

• 3-5 years of professional case management experience with chronic medical conditions.
• Experience with homeless and diverse populations.
• Strong written and verbal communication across all levels.

Responsibilities

• Assist homeless individuals in navigating care systems.
• Help guests stabilize income and secure suitable housing.
• Manage financial benefits for disabled guests.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Technical Skills

Education

Bachelor’s degree in human services or related field

Job description

Overview

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At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systemic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County.

Responsibilities

• Housing (emergency, permanent)
• Financial Planning and Budgeting
• Emergency and Safety

Individual case management responsibilities vary across the team based on the assigned area of focus. Our Case Management Services generally include:

• Emergency/Crisis Assistance – primarily assists homeless adult individuals and occasionally, families navigate the complex system of care to receive emergency shelter placement and other basic needs as quickly as possible
• Housing/Outreach Case Management – assists guests to stabilize income and find the most suitable housing that is both safe and affordable. Includes renting from reputable landlords, applying for Section 8 Housing, Municipal Housing or other housing programs
• Representative Payee Financial Management Program – manages SSI and SSD benefits for disabled guests particularly those with a history of chronic homelessness in spite of their steady monthly income. These individuals are often easily victimized and lack the ability to make sound financial decisions. Bethesda House Case Managers work with each guest to establish a budget to ensure that rent, food, medical care and other basic needs are met prior to the guest being given a personal spending allowance. This program has ended the cycle of chronic homelessness for every participant who was homeless at the time of entry

Qualifications

• Bachelor’s degree in human services or related field
• 3-5 years of professional, case management experience providing services to individuals with chronic medical conditions and behavioral health issues or equivalent background
• Experience working with the homeless population; people who have mental illness and/or substance abuse history and diverse populations

Communication & Interpersonal Skills

• Strong written and verbal communication across all organizational levels
• Effective collaborator in both routine and high-stress situations related to medical conditions and social determinants of health
• Skilled in conflict resolution with a professional, positive demeanor - ability to represent the agency positively in all interactions
• Resourceful, independent, and proactive

Technical & Functional Skills

• Proficient in computer systems, data entry, and analysis
• Knowledge of local agencies and programs serving homeless and low-income populations

Organizational & Problem-Solving Skills

• Strong planning, time management, and organizational abilities
• Able to set priorities, coordinate care plans, and adapt in fast-paced environments
• Collaborative and solutions-focused team member

Availability & Work Environment

• Consistent availability during standard business hours with flexibility to work beyond regularly scheduled hours when necessary to meet objectives
• Must have access to reliable transportation to and from work
• Must have a valid NYS driver’s license with a safe driving history for at least 1 year with no DWI or DWAI within the last 3 years
• Must be able to successfully complete the Agency’s road test and qualify for coverage under the Agency’s vehicle insurance

Schedule

Monday – Friday

Job Type

Full-time, Non-Exempt (40 hrs/ wk)

Pay Range

$20.00 - $25.00/hr based on experience and complexity of assigned area of service

Benefits

Health insurance, Dental insurance, Vision insurance, Paid time off, 401(k)

This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.