Case Manager

Bethesda Project; Philadelphia (Philadelphia County); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical & Dental Insurance

Vision insurance

Life insurance

403(b)

Employee Assistance Program

Employee Perks Program

Job summary

Bethesda Project in Philadelphia is seeking a Case Manager to work closely with the Program Coordinator and staff to ensure guests are safe and making healthy choices. The role reports to the Program Coordinator and includes shift coverage Monday–Friday, 11am–7pm, with 7am–3pm as needed.

Responsibilities include maintaining resident files, supervising medication administration, initiating referrals to housing, medical, mental health, and social services, and aiding residents in obtaining

Qualifications

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience in Human Services, Counseling, Social Work, or related field.
• At least one year of direct service experience to the homeless and/or mentally ill, and a strong understanding of homelessness, substance abuse and mental health issues, preferred.
• Computer literacy with proficiency in MS Word, Excel, and Outlook.
• Excellent writing, organization, and communication skills.
• Spanish speaking helpful
• Team oriented disposition.

Responsibilities

• Keep accurate hard copy files as necessary and maintain an online case file for each resident including: care plan, activity notes, signed lease, emergency contact sheet, completed assessments, and other necessary documentation.
• Supervise the administration of all medications, including advocating with service providers, such as pharmacies and medical doctors, for refills and medical prescription plans.
• Initiate referrals to drug and alcohol, mental health, medical, and housing providers; Assist residents to maintain important relationships; Serve as an advocate between guests and resident and their service providers; Assist guests and residents in acquiring needed entitlements such as Social Security, SSI, DPA, VA benefits, and health insurance.
• Identify outside services and make appropriate referrals based on resident needs; Accompany guests and residents to critical appointments as needed; Assist guests and residents during times of crisis, anxiety, apprehension, or confusion, offering appropriate aid and support.

Skills

MS Word

Excel

Outlook

Writing

Organization

Communication

Spanish (helpful)

Teamwork

Education

Bachelor’s Degree preferred or equivalent

Job description

Bethesda Project sites provide guests shelter while offering social services support to individuals with histories of drug and alcohol addiction and/or mental health issues. The Case Manager is responsible for working closely with the Program Coordinator and staff to ensure that the guests are safe and are making healthy choices.

Reports to:

Program Coordinator

Shift:

Monday – Friday, 11am – 7pm (7am – 3pm as needed)

General Responsibilities:

• Keep accurate hard copy files as necessary and maintain an online case file for each resident including: care plan, activity notes, signed lease, emergency contact sheet, completed assessments, and other necessary documentation.
• Supervise the administration of all medications, including advocating with service providers, such as pharmacies and medical doctors, for refills and medical prescription plans.
• Initiate referrals to drug and alcohol, mental health, medical, and housing providers; Assist residents to maintain important relationships; Serve as an advocate between guests and resident and their service providers; Assist guests and residents in acquiring needed entitlements such as Social Security, SSI, DPA, VA benefits, and health insurance.
• Identify outside services and make appropriate referrals based on resident needs; Accompany guests and residents to critical appointments as needed; Assist guests and residents during times of crisis, anxiety, apprehension, or confusion, offering appropriate aid and support.

Skill/Educational Requirements:

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience in Human Services, Counseling, Social Work, or related field.
• At least one year of direct service experience to the homeless and /or mentally ill, and a strong understanding of homelessness, substance abuse and mental health issues, preferred.
• Computer literacy with proficiency in MS Word, Excel, and Outlook.
• Excellent writing, organization, and communication skills.
• Spanish speaking helpful
• Team oriented disposition.

Physical Requirements:

Requires repetitive movement of hands and fingers for typing and/or writing. Frequent standing, sitting, walking, climbing stairs, occasional stooping, kneeling, or crouching and lifting up to 20 lbs. Ability to reach with hands and arms and perform audio and visual assessments, as required.

Rate of Pay:

$19.65

Benefits:

• Paid Time Off
• Medical & Dental Insurance
• Vision insurance
• Life insurance
• 403(b)
• Employee Assistance Program
• Employee Perks Program