Case Manager

MHA (Mental Health Association); Chicopee (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

MHA (Mental Health Association) in Massachusetts seeks a Case Manager to provide outreach, assessments, and engagement for participants in the BSAS Low-Threshold Housing Program. Focus on trauma-informed, person-centered support to help secure and maintain housing while addressing related needs.

Role includes collaboration with a multidisciplinary team, development of IAPs, and crisis management. Pay is $19-21 per hour; standard hours are Mon-Fri, 9am-5pm, with some flexibility.

Qualifications

• Bachelors in human services or related field required.
• Requires 6 months experience with mental health, substance use, or housing instability.
• Must be at least 21 years old.
• CPR and First Aid certifications must be current.
• Valid driver's license, reliable vehicle, and adequate insurance.

Responsibilities

• Coordinate and complete program entry documentation (eligibility screenings, assessments, treatment plans).
• Collaborate with a multidisciplinary team to develop and implement Individualized Action Plans (IAPs).
• Develop, implement, monitor individualized support strategies and crisis plans.
• Assist participants in securing and maintaining housing, including landlord outreach and tenancy education.
• Provide tenancy support, including moves, utilities setup, address changes and housing standards.
• Support participants in employment, education, benefits, and community resources for stability.
• Promote community integration, daily living skills, transportation, budgeting and self-advocacy.
• Provide emotional support and harm-reduction counseling, coordinate health appointments, respond to crises.

Skills

CPR Certification

First Aid Certification

Driver's license

Education

Bachelor's degree in human services

Job description

Position Summary

The Case Manager provides outreach, assessment and engagement to participants of the BSAS Low-Threshold Housing Program using a trauma-informed, person-centered approach. Support individuals who are in substance use recovery and experiencing homelessness to transition into housing, maintain housing, and ensure their other needs are met. Provide emotional support and psychoeducation re: coping skills and harm-reduction strategies. Complete documentation thoroughly and in a timely manner. Perform responsibilities professionally, in accordance with MHA's Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

Pay Rate: $19-21 an hour

Working Hours: Monday through Friday 9am-5pm (40hrs), some flexibility required

• Coordinate and complete all required program entry documentation, including eligibility screenings, assessments, treatment plans, and required notices
• Collaborate as part of a multidisciplinary team to develop and implement Individualized Action Plans (IAPs) using a strength-based, goal-oriented approach
• Develop, implement, and monitor individualized support strategies, crisis plans, and behavioral interventions
• Assist participants in securing and maintaining safe, stable housing, including landlord outreach, tenancy education, and housing advocacy
• Provide hands-on tenancy support, including assisting with home moves, setting up utilities, address changes, and meeting housing standards
• Support participants in accessing employment, education, training, benefits, and community resources to promote financial stability and independence
• Promote community integration and skill-building in daily living, transportation, budgeting, self-advocacy, and recovery-oriented activities
• Provide emotional support and harm-reduction counseling, coordinate and accompany participants to medical and behavioral health appointments, and respond to crises per agency protocols

Position Summary

The Case Manager provides outreach, assessment and engagement to participants of the BSAS Low-Threshold Housing Program using a trauma-informed, person-centered approach. Support individuals who are in substance use recovery and experiencing homelessness to transition into housing, maintain housing, and ensure their other needs are met. Provide emotional support and psychoeducation re: coping skills and harm-reduction strategies. Complete documentation thoroughly and in a timely manner. Perform responsibilities professionally, in accordance with MHA's Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

Pay Rate: $19-21 an hour

Working Hours: Monday through Friday 9am-5pm (40hrs), some flexibility required

• Coordinate and complete all required program entry documentation, including eligibility screenings, assessments, treatment plans, and required notices
• Collaborate as part of a multidisciplinary team to develop and implement Individualized Action Plans (IAPs) using a strength-based, goal-oriented approach
• Develop, implement, and monitor individualized support strategies, crisis plans, and behavioral interventions
• Assist participants in securing and maintaining safe, stable housing, including landlord outreach, tenancy education, and housing advocacy
• Provide hands-on tenancy support, including assisting with home moves, setting up utilities, address changes, and meeting housing standards
• Support participants in accessing employment, education, training, benefits, and community resources to promote financial stability and independence
• Promote community integration and skill-building in daily living, transportation, budgeting, self-advocacy, and recovery-oriented activities
• Provide emotional support and harm-reduction counseling, coordinate and accompany participants to medical and behavioral health appointments, and respond to crises per agency protocols

About The Division Of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver's license, reliable vehicle, acceptable driving record, and sufficient insurance
• Bachelor's degree in human services or relevant field required
• Requires 6 months of experience with individuals with mental health and/or substance use challenges or individuals with a history of housing instability.
• Must be at least 21 years old
• Must be able to pass and maintain certifications in CPR and first aid.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19-21 an hour