Program Supervisor

MHA Inc.; Chicopee (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & P

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

MHA Inc. in Chicopee, MA, is seeking a Program Supervisor to lead the Supportive Housing outreach team alongside the Program Director.

You will empower participants toward independence and community integration through a strength-based approach, guiding staff with mentorship and resources. Key duties include supervising service delivery, maintaining compliant records, collaborating with healthcare providers, and supporting staff development.

Qualifications

• Valid driver’s license and access to reliable transportation.
• Ability to work independently and collaboratively with staff.
• Strong organizational and written/verbal communication skills.
• Must be at least 18 years old and have a high school diploma or equivalent.

Responsibilities

• Design and oversee program services such as assessments, treatment plans, crisis interventions, and implementation strategies
• Ensure all participant files, case notes, reports, and medication records are accurate, complete, and comply with organizational procedures
• Prepare progress reports and maintain HMIS (Homeless Management Information System) documentation
• Ensure timely submissions of required reports and oversee program-related financial transactions
• Directly supervise 5-10 staff members, explaining, and enforcing policies and procedures
• Provide training, support professional development, evaluate performance, and address personnel issues as needed
• Ensure adequate staffing levels to minimize overtime while meeting contractual requirements
• Collaborate with healthcare providers and nursing staff to address participants’ physical and behavioral health needs.
• Conduct regular, documented supervisions and facilitate effective team meetings.
• Lead effective team meetings to ensure collaboration and goal alignment
• Partner with MHA Housing Specialist to support participant moves, including the completion of move-in checklists
• Represent the program in community- based provider meetings relevant to supportive housing
• Attend all required training sessions within the designated orientation period and as mandated thereafter
• Participate in the on-call rotation and provide after-hours support as needed
• Perform additional responsibilities as assigned by the Program Director or other supervisors

Skills

Organizational skills

Communication skills

Independent and collaborative work

Interpersonal skills

Driver's license

Education

High school diploma or equivalent

Job description

Position Summary
The Program Supervisor will work closely with the Program Director to lead and support the Supportive Housing outreach team. The role will focus on empowering program participants to achieve independence and integrate into the community. By employing a strength-based approach, this will guide staff, ensuring they have the necessary resources and mentorship to succeed. Key responsibilities include supervising service delivery, monitoring staff performance, and maintaining compliance with all applicable regulations.

Pay Rate: $50,000 – $53,000 annually

Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required

Key Responsibilities

• Design and oversee program services such as assessments, treatment plans, crisis interventions, and implementation strategies
• Ensure all participant files, case notes, reports, and medication records are accurate, complete, and comply with organizational procedures
• Prepare progress reports and maintain HMIS (Homeless Management Information System) documentation
• Ensure timely submissions of required reports and oversee program-related financial transactions
• Directly supervise 5-10 staff members, explaining, and enforcing policies and procedures
• Provide training, support professional development, evaluate performance, and address personnel issues as needed
• Ensure adequate staffing levels to minimize overtime while meeting contractual requirements
• Collaborate with healthcare providers and nursing staff to address participants’ physical and behavioral health needs.
• Conduct regular, documented supervisions and facilitate effective team meetings.
• Lead effective team meetings to ensure collaboration and goal alignment
• Partner with MHA Housing Specialist to support participant moves, including the completion of move-in checklists
• Represent the program in community- based provider meetings relevant to supportive housing
• Attend all required training sessions within the designated orientation period and as mandated thereafter
• Participate in the on-call rotation and provide after-hours support as needed
• Perform additional responsibilities as assigned by the Program Director or other supervisors

About the Division of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver’s license, active auto insurance, and access to a reliable transportation
• Ability to work both independently and collaboratively
• Strong organization, written, and verbal communication skills
• Flexibility to adapt to the evolving needs of program participants
• Compassionate and patient demeanor with excellent interpersonal skills
• Must be at least 18 years old and high school diploma or equivalent

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability