Case Manager

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & P)

Job summary

Mental Health Association - Western MA is seeking a dedicated Case Manager to support individuals transitioning from homelessness into independent housing within a supportive housing setting. You will provide trauma-informed, person-centered services including assessments, plan development, and ongoing support to improve housing stability, income, and coping skills.

The role emphasizes coordination with a multidisciplinary team, documentation accuracy, and assistance navigating benefits, medical

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of relevant experience required.
• Bilingual English/Spanish preferred.
• Must be 21+ and able to obtain CPR and First Aid certifications.

Responsibilities

• Coordinate documentation for program entry and required IDs.
• Complete adult assessments and service plans.
• Develop individualized action plans with participant input.
• Implement IAPs and track progress.
• Develop/monitor safety plans with participants and team.
• Assist transition to stable housing and advocate for benefits.
• Support employment, training, or education pursuits.
• Educate on public benefits and community resources.
• Promote community integration and skill development.

Skills

Bilingual English/Spanish

Communication

Organizational skills

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Job description

Position Summary

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager continues to provide ongoing support to help participants achieve their goals - such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment. The Case Manager is also responsible for completing documentation accurately and in a timely manner.

Pay Range: $19 - 21 per hour

Schedule: Sunday through Thursday 9am-5pm (40hrs)

IMPORTANT: This Case Manager will provide services to REACH participants through October of 2026 to cover staff on medical leave and may be re-assigned to a different program in an identical position at that time

Key Responsibilities

• Coordinate all documentation required for program entry, including but not limited to homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.
• Complete initial Adult Comprehensive Assessments, updates, and service plans.
• Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs.
• Implement strategies outlined in the IAP and document progress as required.
• Develop, monitor, and revise safety plans in collaboration with participants and the team.
• Adjust support based on individual needs.
• Assist participants with the transition to stable housing.
• Maintain strong communication with staff at Chestnut Crossing.
• Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations.
• Support participants in seeking and maintaining employment, vocational training, or education.
• Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance).
• Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs.
• Promote skill development in areas such as ADLs, money management, transportation, and social participation.

About the Division of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Bilingual candidates strongly encouraged to apply (fluent in English and Spanish)
• Valid driver's license, adequate automobile insurance, and reliable transportation.
• Ability to work independently and as part of a team.
• Strong organizational, communication, and interpersonal skills.
• Capacity to adapt to the evolving needs of participants.
• Must be at least 21 years of age and able to obtain/maintain CPR and First Aid certifications.
• High school diploma or equivalent required.
• Minimum of six months of relevant experience required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability