Case Manager

GRO Community; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Supportive work environment

Job summary

GRO Community in Chicago is seeking a dedicated Case Manager to support individuals through intake and program participation. You will ensure clients meet admission criteria, receive services, and are assisted in overcoming housing instability and legal barriers while coordinating with partners.

The role requires strong advocacy, requires collaboration with probation officers, clinicians, and housing specialists, and involves wraparound support to promote client well-being.

Qualifications

• Bachelor’s degree in relevant field; Master’s preferred.
• 1–2 years in case management/social services or related work.
• Trauma-informed care and harm reduction knowledge.
• Able to work independently and in a team.

Responsibilities

• Conduct intake assessments and create individualized service plans.
• Provide case management and advocacy throughout engagement, including post-program follow-up.
• Connect clients with housing, employment, legal, food, mental health resources.
• Meet participants monthly to review progress and provide guidance.
• Provide educational materials, safety planning, and referrals for independence.

Skills

Client advocacy

Cultural competency

Problem solving

Communication

Time management

Collaboration

Ethical practice

Education

Bachelor’s degree in Social Work/Psychology/Human Services

Master’s degree preferred

Job description

Description

Job Title: Case Manager

Location: Chicago Job Type: Full-Time

Reports to: Housing Manager | Direct Reports: none

About Us

God Restoring Order (GRO) Community is a mental healthcare provider that specializes in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological and psychological effects of trauma. GRO services include mental health and wellness, stress management, and community outreach.

Position Summary

The Case Manager is responsible for supporting individuals through intake, and program participation. This role ensures participants meet program admission criteria, receive needed services, and are supported in navigating barriers such as housing instability, legal obligations, and access to basic needs. The Case Manager serves as an advocate and connector, working closely with clients and external partners to ensure comprehensive, wraparound support.

Key Responsibilities

• Conduct intake assessments, develop individualized service plans, and maintain accurate case documentation.
• Provide case management and advocacy throughout the client’s engagement with the program, including post-program follow-up.
• Identify and connect clients with appropriate partner agencies and community resources related to housing, employment, legal support, food access, mental health, and other supportive services.
• Meet with assigned participants at least monthly to address needs, review progress, and provide encouragement and guidance.
• Provide clients with educational materials, safety planning, and referrals to promote independence and well-being.
• Perform ongoing follow-up to ensure services have been received and advocate on behalf of clients when services are denied or delayed.
• Maintain current knowledge of available community resources, services, and social service best practices.
• Submit all required documentation and reports in a timely and accurate manner.
• Collaborate with internal staff and external stakeholders (e.g., probation officers, clinicians, housing specialists) to ensure coordinated, client-centered care.

Competencies

• Client Advocacy: Prioritizes client needs while navigating complex systems to obtain services and support.
• Cultural Competency: Engages effectively with individuals from diverse backgrounds and lived experiences.
• Problem Solving: Quickly identifies issues and implements practical, resource-informed solutions.
• Communication: Clearly conveys information, builds rapport, and maintains open channels with clients and colleagues.
• Time Management: Prioritizes responsibilities efficiently while meeting deadlines and documentation requirements.
• Collaboration: Works well within multidisciplinary teams and maintains productive community partnerships.
• Ethical Practice: Maintains confidentiality, professional boundaries, and ethical standards at all times.

Work Setting

• Onsite Office Setting
• This role may involve travel between community sites.
• The position may require occasional evening or weekend hours.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field (Master’s preferred).
• At least 1–2 years of experience in case management, social services, or related work.
• Strong understanding of trauma-informed care, harm reduction, and systems of support for underserved populations.
• Ability to work independently and as part of a multidisciplinary team.
• Valid driver’s license and reliable transportation may be required, depending on service location.

What We Offer

• Competitive salary and benefits package.
• A supportive and dynamic work environment committed to social impact.
• Opportunities for professional development and growth.