Housing Navigator - Sheltered (Full Time, M-F, 1st Shift)

Roof Above; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Roof Above is seeking a Housing Navigator to assist guests in securing and maintaining suitable housing, with a focus on moving from dorm-like settings to stable housing. You will conduct assessments, coordinate services, and support participants toward employment and housing goals.

The role requires a bachelor’s degree in a related field and at least two years’ experience as a case manager, ideally with homeless populations.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or related field and 2+ years’ experience as a case manager or equivalent experience.
• Knowledge of homelessness issues, intervention techniques, and motivational interviewing.
• Strong written and oral communication; liaison with agencies and public.
• Ability to work independently and as part of multiple teams with vulnerable populations.

Responsibilities

• Connect clients with housing resources, market-rate housing, and other options.
• Develop Individualized Service Plans for clients on caseload.
• Track progress and services for each client.
• Coordinate with shelter staff and community partners.

Skills

Case management

Homelessness knowledge

Communication

Team collaboration

Education

Bachelor's degree in social work

Job description

Job Details

Job Location: Charlotte, NC 28206

ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.

POSITION SUMMARY

The Housing Navigator’s primary responsibility is to help men obtain and maintain more appropriate housing. The Housing Navigator provides comprehensive case management assistance to an identified case load of clients seeking program services. The position will be serving guests at an alternative location on a former college campus. This position will be a part of a pilot position that is working to assist guests maintain employment and move from the dorm to more appropriate housing. In addition, the Housing Navigator completes assessment screenings, makes recommendations for services, and consults with shelter staff regarding any special needs.

ESSENTIAL FUNCTIONS

• Connects clients with housing resources, market rate housing, and other housing options.
• Connects clients with needed agency and outside services and monitors progress.
• Develops Individualized Service Plans with clients on case load and seeking or engaged in program services.
• Works with shelter staff to meet basic needs of clients.
• Provides crisis intervention assistance as needed.
• Tracks progress and services for each client on caseload.
• Participates on agency’s Program Team and works with other staff from Client Services.
• Serves as liaison to community-based and governmental service partners as directed.
• Participates in staff training and development activities as directed.
• Performs other duties as directed by supervisor.

Qualifications

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• A Bachelor’s degree in social work, psychology, counseling, or a related field, and a minimum of 2 years’ experience as a case manager; or any equivalent combination of education, training, and experience. Prior experience working with homeless populations, especially in a shelter setting, is preferred.
• Knowledge of, or ability to quickly develop competency with, issues related to homelessness, effective intervention techniques, and motivational interviewing. Basic understanding of mental health and substance abuse issues helpful. Knowledge of housing opportunities and programs for homeless individuals is important.
• Skill required to: plan, organize, and coordinate case management activities; communicate effectively orally and in writing; provide liaison to service partners, governmental agencies, and the public; promote social services programs and provide public relations; work effectively with staff, volunteers, clientele, and the public; prepare and present reports; manage client records in hardcopy and database formats.
• Ability to: work independently with minimal daily supervision; work as member of multiple teams; and compassionately engage and build trust with an often-difficult population.

WORKING ENVIRONMENT

Responsibilities of the Housing Navigator involves flexible scheduling, and work beyond the regularly scheduled workday. This position will be scheduled from 8:30-5:30 Monday – Friday with one day of the week being a later workday of 11a-7p.

OTHER REQUIREMENTS

• Must possess a current and valid driver’s license, clean driving record, and ability to be insured on the agency’s automobile policy.
• Must be able to drive agency-owned vehicles, including passenger vans.
• Must be able to lift 25-30 lbs.
• Perform other duties as assigned.
• Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire.
• Perform other duties as assigned.

Deep commitment to Roof Above core values

OUR VALUES

Heart for the Work

• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.

Solution-Oriented

• Grounding ourselves in what we know, we imagine what is possible.
• We are intentional about getting the right people involved and we move towards effective action.
• We are exhaustive in our search for solutions.

Bring Our Best

• We practice self-care, self-awareness, and safety.
• We recognize what we need to let go of to move forward.
• We exercise diligence and grit.

Value Others

• We honor the profound worth of each life and our work reflects it.
• We meet people where they are and approach others with genuine curiosity.
• We know we can’t do it alone. We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees