Case Manager

Roof Above Inc; Colony Acres (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Roof Above Inc. provides comprehensive homeless services across nine campuses in Charlotte, including Forest Point Place PSH.

The program case manager will work with a multidisciplinary team to help tenants secure housing, address basic needs, and access community resources. Responsibilities include home visits, crisis management, and coordinating with landlords and service providers to ensure stability and housing retention for adults who have experienced homelessness.

Qualifications

• Bachelor’s degree in a human services field or higher; master’s degree preferred.
• Minimum three years of case management experience with adults who experienced homelessness and mental illness or substance use.
• Experience with harm reduction and housing-first philosophy.

Responsibilities

• Provide case management to help participants transition from homelessness to housing.
• Manage caseload of ~18–19 individuals.
• Conduct home visits several times weekly to support stabilization and access to services.
• Assist with housing stability tasks: rent, referrals, and landlord coordination.
• Link clients to health, mental health, and substance use services; coordinate with medical/pharmacy care.
• Document progress and maintain client records in HMIS; monitor safety and crisis needs.

Skills

Case management

Crisis intervention

Harm reduction

Motivational interviewing

Verbal & written communication

Computer proficiency

Education

Bachelor’s degree in human services

Master’s degree preferred

Tools

NC HMIS

Job description

ROOF ABOVERoof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019POSITION SUMMARYThe program case manager’s responsibility is to work as a part of a multi-disciplinary team to address chronic homelessness by providing subsidized housing and support services. The case manager will visit tenants in their homes, working with them to ensure their basic needs are being met while exploring access to appropriate community services such as, mental health counseling, medical care, substance abuse treatment, peer support, employment opportunities and any other relevant supports.ESSENTIAL FUNCTIONSProvide case management services to help participants successfully transition from homelessness to housing.Manage a case load of approximately 18-19 individuals.Support residents by providing assistance with service transactions (e.g., food referrals, applications for rental assistance, referral information for mental health services and medical services, etc.)Conduct home visits with participant several times a week for the first several months and provide evidence-based treatment services to assist with stabilization and transition. Home visits may decrease over time as a person becomes more stable in housing.Assist clients with interactions with landlord and neighbors, to encourage good neighbor/tenant practices and paying rent on time.Assess medical needs and ensure that clients are linked to appropriate primary care and specialty services. Follow up with participant medical care and pharmacy to guarantee they have needed medication. Provide medication education.Provide ongoing evaluation of any presenting psychiatric or addiction symptoms and assess need for supportive services. Link clients to internal and external resources, including mental health and addiction treatment services.Perform risk management duties to promote health and safety onsite. Coordinate with apartment maintenance staff when needed and assist participants in making work requests and filing grievances as needed.Respond appropriately to resident emergencies, conflicts, and behavioral concerns or conflicts. Use crisis prevention and intervention techniques to handle acute incidents of physical and mental health crisis and aggression.Engage participants in their homes and in the general community.Assist participants in renewing their voluntary commitments in the lease and program guidelines.Respond to inquiries about the Forest Point Place PSH program from members of the community.Become certified in Homeless Management and Information Services database to enter services and view records, as needed. (Certification will be provided).Maintain program participant records, including comprehensive assessments, clinical progress notes, statistical/demographic information, and specific, achievable and measurable client-centered plans in NC Homeless Management Information System.Perform other duties as assigned.Deep commitment to Roof Above core valuesEDUCATION, EXPERIENCE AND SKILLS REQUIREDBachelor’s required in a human services field; or master’s degree preferred OR commensurate experience in lieu of degree.Minimum of three years case management experience as well as experience with adults who experienced homelessness, severe & persistent mental illness, and/or substance abuse.Experience with harm reduction principles and motivational interviewing and a demonstrated commitment to the housing first philosophy.Working knowledge of service/systems organizations involved in the welfare of people who experienced chronic homelessness in the Charlotte Mecklenburg area.Ability to work independently and collaboratively with clients as well as service providers and landlords.Ability to handle and prioritize multiple tasks.Self-starter with excellent problem-solving and crisis management skillsStrong verbal and written communication skills, including computer proficiencyPROGRAM OVERVIEWThe Forest Point Place PSH Program is a 92-unit apartment complex providing permanent supportive housing to men and women who are 55 years of age and up and have experienced homelessness. Our philosophy follows “a housing first” and “harm reduction” approach.WORKING ENVIRONMENTIndividuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating behaviors with diverse individuals including persons with mental illness and substance use issues.OUR VALUES:Heart for the WorkWe choose this work and embrace this place.We practice radical compassion.We each do our unique part to end homelessness.Solution-OrientedGrounding ourselves in what we know, we imagine what is possible.We are intentional about getting the right people involved and we move towards effective action.We are exhaustive in our search for solutions.Bring Our BestWe practice self-care, self-awareness, and safety.We recognize what we need to let go of to move forward.We exercise diligence and grit.Value OthersWe honor the profound worth of each life and our work reflects it.We meet people where they are and approach others with genuine curiosity.We know we can’t do it alone. We are stronger and smarter together.Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees