Case Manager

City Mission Society Inc; Buffalo (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

HSA

Vision coverage

Employer-paid life insurance

Supplemental insurance options

Job summary

Buffalo City Mission in Buffalo, NY is seeking a full-time Case Manager. The role involves assessing client needs, developing individualized service plans, and coordinating housing and related services across Buffalo locations.

The position emphasizes compassionate support, crisis intervention, documentation, and collaboration with community resources. Salary is $22-$23 per hour with comprehensive benefits and a faith-driven mission.

Qualifications

• Associate Degree in Human Services or related field required; Bachelor’s Degree preferred.
• Bi-lingual preferred

Responsibilities

• Conduct comprehensive assessments to identify client needs, strengths, barriers, and goals.
• Develop and regularly update ISPs to address clients' long-term and short-term objectives.
• Facilitate intake processes for clients entering transitional or emergency housing programs.
• Provide holistic case management linking clients to housing, healthcare, employment, education, and other resources.
• Facilitate and document referrals, linkages, and follow-ups with service providers.
• Advocate for clients to ensure equitable access to resources and services.
• Support clients with goal setting, progress tracking, and addressing barriers.
• Provide counseling, tenant education, and financial management support to clients.
• Identify and address client crises, including mental health emergencies, housing instability, or substance use issues.
• Maintain detailed, confidential client records and submit required reports; participate in audits.

Skills

Bi-lingual

Education

Associate Degree in Human Services or related field

Bachelor’s Degree preferred

Job description

Case Manager

Buffalo, NY

$22-$23 per hour

Buffalo City Mission is seeking a Case Manager. This position is full-time, working across our Buffalo, NY locations.

Serve with Purpose:

Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Why Buffalo City Mission:

We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.

Responsibilities:

Client Assessment and Planning

• Conduct comprehensive assessments to identify client needs, strengths, barriers, and goals.
• Develop and regularly update Individualized Service Plans (ISPs) to address clients' long-term and short-term objectives.
• Facilitate intake processes for clients interested in entering transitional or emergency housing programs.

Service Coordination

• Provide holistic, comprehensive case management services, connecting clients to housing, healthcare, employment, education, and other essential resources.
• Facilitate and document referrals, linkages, and follow-ups with internal and external service providers.

Case Management and Advocacy

• Advocate for clients to ensure equitable access to resources and services.
• Support clients with goal setting, progress tracking, and addressing barriers.
• Provide supportive counseling, tenant education, and financial management support to clients.

Crisis Intervention

• Identify and address client crises, including mental health emergencies, housing instability, or substance use issues.
• Implement de-escalation techniques and ensure proper referrals to crisis services.

Compliance and Documentation

• Maintain detailed, accurate, and confidential client records in compliance with federal, state, and organizational standards.
• Submit required reports, including progress notes, outcome evaluations, and documentation of services provided.
• Participate in audits to ensure quality and compliance.

Qualifications:

• Associate Degree in Human Services or related field required; Bachelor’s Degree preferred.
• Bi-lingual preferred
• Minimum of 3-5 years of experience in case management, social services, or a related field.
• Experience working with homeless or vulnerable populations preferred.
• Knowledge of mental health, chemical dependency, domestic violence, and community resources.
• In the midst of a mature walk with Jesus Christ

Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description.

We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.