Case Manager (San Francisco)

WeHOPE; Palo Alto, Northern (CA, KY); Hybrid; USD 32,959 - 46,941; Full time

Job summary

Project We Hope is seeking a Case Manager in Palo Alto to manage a caseload of up to 25 clients, conducting assessments and developing individualized service plans focused on housing and wraparound supports.

You will provide linkage to housing, income, healthcare, behavioral health, and other resources, document sessions, and meet with guests weekly. Requires a Bachelor’s in social work or related field and at least 1 year of relevant experience.

Qualifications

• Experience in shelter or disenfranchised populations.
• Bachelor’s degree in social work or related field.
• Certification: Case Management/Care Coordination.
• Strong teamwork and communication skills.
• Knowledge of community resources and crisis response.

Responsibilities

• Provide holistic and comprehensive case management services: intake assessments, benefit assessment, goal setting, and long-term care plans.
• Maintain a caseload of up to 25 clients.
• Meet with clients bi-weekly; majority in-person when possible.
• Connect clients with community resources and document referrals.
• Input data into Salesforce and HMIS within 48 hours.
• Maintain confidentiality and professional conduct.

Skills

Case management

Documentation

Data entry

Communication

Teamwork

Confidentiality

Cultural sensitivity

Education

Bachelor’s degree in social work or related field

Tools

Salesforce

HMIS

Job description

Manage a caseload of up to 25 clients; perform individual service need assessments; collaborate with guests to develop an Individual Service Plan that identifies treatment needs with the primary focus on housing; create an action plan to assist guests to accomplish their individual goal(s); provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and any other resources; offer to meet with the guests weekly; document individual sessions; track and ensure guests attend scheduled appointments; navigate the agency case management system; adhere to agency, state, and funder regulations, and all other duties assigned by the program manager. Case managers are expected to have 1 year of experience performing a similar role.

Reports to: Program Manager

Salary: $29 per hour

Primary Duties:

• Provide holistic and comprehensive case management services to all clients, including intake assessment, benefit assessment, goal setting, long-term care plan development, weekly case plan development, progress monitoring, individual money management, housing searches, job searches, tenant education, advocacy, and referrals.
• Maintain a caseload of up to 25 clients.
• Meet with clients bi-weekly for the duration of the client’s stay; at least 80% of follow-up meetings should be held in person, if possible.
• Be available during program operating hours to perform case management.
• Connect clients with needed and available community resources and follow up with clients and agencies as appropriate to document the use/success of the referral.
• Administer assessments as needed (job, career, personality, etc.).
• Help all clients get ‘doc ready’ within 30 days of program entry, when possible.
• Communicate appropriately as needed with probation officers, social workers, etc.
• Stay current and knowledgeable about external community resources, services linkages, and referrals.
• Utilize the Unite Us platform.
• Provide crisis management for clients and make linkages for interventions as appropriate.
• Facilitate one life skills group in addition to the morning group.
• Maintain a high level of ethical conduct regarding confidentiality, dual relationships, and professional stature.
• Participate in weekly case management meetings and continuing education, remaining knowledgeable in areas of expertise.
• Input accurate and complete data for all contacts with clients into Salesforce and HMIS database within 48 hours.
• Ensure that all documents submitted on behalf of a client are valid.
• Assist with life and problem-solving skills and support.
• Other duties as assigned by supervisor.

Communication:

• Attends staff meetings and training to ensure that client’s needs are being well represented.

Education and Experience:

• Experience working in a shelter or other organization that works with the disenfranchised.
• Bachelor’s degree in social work or related field.
• Successful completion of Case Management/Care Coordination Certification.
• Effective team player who is non-judgmental and honest.
• Knowledge of community resources and counseling a high-risk population.
• Typing and data entry skills.
• Good interpersonal and communication skills.
• Experience working with people in crisis.
• Understand the systemic issues that affect low-income, marginalized people.
• Ability to motivate others to achieve goals.
• A strong sense of and respect for confidentiality involving clients and employees.
• Teamwork.
• Ability to work in a variety of settings.
• Ability to be culturally sensitive and appropriate.