Case Manager

Center for Human Development; Amherst (MA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Benefits package

Job summary

Center for Human Development in Hadley, MA is seeking a dynamic Case Manager for the Big Brothers Big Sisters of Hampshire County program. You will recruit, screen, and support volunteer mentors and local youth to build safe, lasting mentoring matches.

You will coordinate with area schools for referrals and Lunch Buddies events, maintain records, and provide guidance. A Bachelor's degree and bilingual English/Spanish are highly preferred; strong communication and a valid driver's license are

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Bilingual English/Spanish preferred.
• Strong communication skills and proficiency with Office and databases.

Responsibilities

• Recruit, screen, match, and support volunteer mentors and youth.
• Oversee mentoring caseload and provide guidance and resources.
• Partner with schools for referrals and coordinate Lunch Buddies programs.
• Plan program events and collaborate with the case management team.

Skills

Bilingual English/Spanish

Verbal & written communication

Microsoft Office

Client databases

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Client Databases

Job description

Big Brothers Big Sisters
Amherst, MA 01002, USA

Description

Case Manager - Big Brothers Big Sisters of Hampshire County (BBBSHC)

Program: Big Brothers Big Sisters of Hampshire County (a program of CHD)

Location: Hadley, MA (In-person with site visits across Hampshire County)

Pay Rate: $20.00 / hour (Includes benefits package)

Schedule: 30 hours / week, Monday - Friday (Occasional evenings/weekends as needed)

At the Center for Human Development (CHD), Care Finds a Way. Since 1975, Big Brothers Big Sisters of Hampshire County has been creating life-changing, one-to-one mentoring relationships between adult volunteers ("Bigs") and youth ("Littles").

We are seeking a dynamic, community-minded Case Manager to join our team in Hadley, MA. In this role, you will recruit, screen, match, and support volunteer mentors and local youth, helping us spark the power and promise of young people in our community.

The Opportunity: Connect, Mentor, and Inspire

As a Case Manager, you will oversee a caseload of mentoring matches, ensuring that children, families, and mentors receive the guidance, safety checks, and resources they need for a successful, long-lasting connection.

Key Responsibilities:

• Recruitment & Screening: Interview, screen, and train volunteer mentors; conduct child and family assessments to determine eligibility and optimal match compatibility.
• Match Supervision & Support: Maintain regular communication with Bigs, Littles, and caregivers to provide ongoing guidance, documentation, and referral support.
• School & Site-Based Coordination: Partner with area schools for student referrals and coordinate our site-based Lunch Buddies program in Northampton and Amherst.
• Event Planning & Collaboration: Work alongside the case management team to organize fun, program-sponsored events for matches and families.

Requirements:

• Education & Experience: Bachelor's degree in a related field (or equivalent experience) paired with prior experience working with children and families.
• Language Preference: Bilingual skills (English/Spanish) are highly preferred.
• Technical & Administrative Skills: Strong verbal/written communication skills and proficiency in Microsoft Office and client databases.
• Logistics: Valid driver's license, clean driving record, and access to a personal vehicle for local travel. Must pass background record screenings.
• Physical Ability: Capability to lift/move items up to 30 lbs and navigate community sites.

Success Factors:

• Inclusive & Empathetic: Displays sound judgment, patience, and a deep commitment to social justice and working with diverse populations.
• Organized & Independent: Ability to structure your workload, manage documentation, and problem-solve both independently and collaboratively.

Care Finds a Way:

At CHD, celebrating differences is a daily practice. We offer a supportive team environment and a competitive benefits package for this 30-hour position.

Qualifications

Education

Required

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.