Program Coordinator - Girls-specific Programming

bigbrothersbigsistersofeasternmassachusetts; Boston (MA); On-site; USD 40,800 - 55,200; Full time

Job summary

Big Brothers Big Sisters of Eastern Massachusetts seeks a site-based facilitated coordinator to support girls-focused mentoring programs in a direct service model. The role spans High School Mentoring, Workplace Mentoring, and Group Mentoring, serving youth from elementary through high school and fostering a nurturing, mentor-rich environment.

The role emphasizes planning and delivering engaging, SEL-focused programming, building partnerships with schools and workplaces, and supporting matches

Qualifications

• Bachelor’s degree required with 6+ months relevant work experience, or an equivalent combination of education and work experience.
• Strong communication and organizational skills with the ability to manage multiple tasks.
• Availability to work a full-time schedule including evenings and weekends.

Responsibilities

• Plan and facilitate weekly in-person programming at school and workplace partner sites.
• Recruit, assess, and match volunteer mentors with mentees according to agency standards.
• Maintain accurate records and documentation of match progress and outcomes.

Skills

Communication skills

Mentoring

Team collaboration

Time management

Education

Bachelor's degree

Associate's degree

High School diploma/GED

Tools

MS Office

Job description

Role Summary

As a site-based facilitated coordinator, you will play a key role supporting girls-focused mentoring programs within our direct service model. You’ll lead programming designed to foster positive youth development across three core settings: High School Mentoring, Workplace Mentoring, and Group Mentoring. Working with youth from elementary through high school. This role focuses on creating a nurturing, mentor-rich environment where young people feel empowered, supported, and inspired.

Key Responsibilities

Program Delivery

• Plan and facilitate weekly in-person programming at school and workplace partner sites, delivering curriculum that supports social-emotional learning and youth development.
• Build and maintain strong relationships with school and workplace site contacts to ensure smooth and consistent program execution.
• Work collaboratively with team members to cultivate and sustain partnerships with schools and organizations.

Match Support and Case Management

• Recruit, assess, and match volunteer mentors (“Bigs”) with mentees (“Littles”) according to agency standards, including pre-match trainings, match introductions.
• Support match development and guidance on child safety, healthy relationships, and program participation via regular communication (phone, email, and in-person check-ins).
• Maintain accurate, timely documentation of match progress, participant needs, and outcomes while adhering to agency key metrics.
• Conduct match surveys and collect annual outcomes data to support continuous program improvement.
• Promote, attend and help lead match activities/events within the match community as needed.
• Contribute to program strategy discussions, identifying improvements and innovative approaches based on experience in the program and working with the matches firsthand.

Administrative and Agency Support

• Maintain accurate records in agency databases and track key program metrics.
• Attend and help lead match activities and agency events as needed.
• Contribute to program strategy discussions, identifying improvements and innovative approaches.
• Promote agency events, resources, and fundraising opportunities within the match community.
• Attend agency events and activities.

Intern Management

• Participate in hiring, onboarding, and supervising of interns.
• Provide weekly 1:1 supervision and group support, guiding professional growth and skill development.
• Deliver constructive feedback through observation of intern facilitation and youth engagement.
• Partner with other managers and academic institutions to support intern development.

Basic Qualifications

• Bachelor’s degree with 6+ months of relevant work experience, Associate's degree or two years of higher education experience with 2+ years of relevant work experience, or High School diploma/GED with 4+ years of relevant work experience.
• Availability to work a full-time schedule. Hours may include evenings and weekends.
• Access to reliable transportation – candidates will need to be able to attend meetings at their assigned school as well as at our Boston office.
• Familiarity with Microsoft Office programs (Excel, PowerPoint, etc.).
• Ability to communicate with professionalism, assertiveness, and empathy to large groups and individuals verbally and in writing.

Desired Qualifications

• Demonstrated comfort and ability to work with and motivate a wide variety of people, including students and professional adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities.
• Ability to successfully work independently and in a team environment.
• Enthusiasm, creativity, a positive sense of humor, and a “can do” attitude.
• Proven organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting.
• Excellent strategic problem-solving ability with a positive, “can do” attitude.
• Able to travel throughout Boston on any weeknight.
• Excellent computer skills with knowledge of fundraising software a plus.

Salary: $48,000