Case Management Team Lead - Flexible Hours

CareSource; United States; On-site; USD 72,000 - 116,000; Full time

Job summary

CareSource is seeking a Team Lead, Case Management in Michigan to provide support, direction, and guidance to Case Management staff. The role focuses on coordinating teams, monitoring performance, and ensuring effective service utilization.

The position requires RN or LSW licensure with clinical and managed care experience, and the ability to train, mentor, and lead through change. Travel and flexible scheduling may be required.

Qualifications

• Associate’s Degree in healthcare or equivalent years of relevant work experience is required
• Bachelor of Science/Arts Degree is preferred
• Minimum of three (3) years of clinical experience is required
• Three (3) years of long-term care experience is preferred
• Waiver experience is preferred
• Managed Care experience is preferred
• Medicare/Medicaid Experience is preferred
• One (1) year of management experience is preferred

Responsibilities

• Give effective and timely feedback to staff regarding performance outcomes and progress toward goals
• Monitor work allocation to maximize output and effectiveness of staff
• Provide daily oversight of scheduling and attendance of personnel
• Monitor performance of staff members through ongoing audit process
• Provide ongoing training, mentoring, coaching and disciplinary action as needed
• Conduct regularly scheduled one-on-one meetings with personnel
• Coordinate team-specific orientation and training
• Manage assignments to CM and appropriately triage them to facilitate CM process
• Serve as liaison for issues related to CM/Outreach services
• Network with other departments to gather and/or share information
• Must feel comfortable with public speaking and ongoing training of Care Management staff
• Assist with development of Case Management/Outreach processes that facilitate cost-effective service utilization and appropriate levels of care
• Regular oversight of community-based contacts and visits schedule to ensure effective administration of the program
• Perform any other job-related instructions, as requested

Skills

Leadership

Communication

Time management

Team coordination

Detail oriented

Public speaking

Customer service

Education

Associate’s Degree in healthcare

Bachelor’s Degree preferred

3+ years clinical experience

3+ years long-term care experience

Managed Care / Medicare/Medicaid experience

RN license or LSW license

CCM certification preferred

1 year management experience preferred

Tools

Microsoft Office

Job description

CareSource is seeking a Team Lead, Case Management in Michigan to provide support, direction, and guidance to Case Management staff. The role focuses on coordinating teams, monitoring performance, and ensuring effective service utilization.

The position requires RN or LSW licensure with clinical and managed care experience, and the ability to train, mentor, and lead through change. Travel and flexible scheduling may be required.