Case Management Supervisor – Housing Services Leader

The Delores Project; Denver (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

13 paid holidays

Birthday pay

Generous Paid Time Off

Health insurance (medical/dental/vison

Life insurance

Mental health coverage

Flex-spending account

RTD Ecopass

IRA plan with 3% employer match

Signing bonus

Job summary

The Delores Project is seeking a Case Management Supervisor to lead a team of six case managers and a housing navigator across Shelter, Rehousing, and Housing Navigation services in Denver. The CMS will ensure coordinated, person-centered support and uphold trauma-informed practices while maintaining a small caseload.

Ideal candidates bring leadership experience in homelessness services, knowledge of Housing First, and HMIS proficiency.

Qualifications

• Bachelor’s degree preferred in social work, human services, psychology, behavioral health or related field.
• Minimum of three years of progressively responsible experience in case management, housing services, homelessness services, behavioral health, or related field.
• Experience supervising, leading, mentoring, or providing substantial support to direct-service staff is strongly preferred.
• Experience with HMIS, documentation standards, program compliance, and outcome reporting is preferred.

Responsibilities

• Provide regular individual supervision, coaching, and support to case managers and the housing navigator across Shelter, Rehousing, Permanent Supportive Housing, Continued Care, and Housing Navigation services.
• Foster and promote a supportive and accountable team culture that encourages reflective practice, collaboration, professional growth, and creative problem-solving.
• Provide guidance and consultation on complex client situations and accompany case managers or housing navigators during meetings as appropriate.
• Provide direct case management and housing-focused services and support to a small caseload, depending on program needs.
• Support staff in prioritizing their workloads, managing caseloads, maintaining appropriate boundaries, and responding effectively to changing client needs.
• Participate in onboarding, training, and performance evaluations in collaboration with the Programs Manager as appropriate.
• Partner with the Programs Manager to provide oversight of case management and housing-focused services across Shelter, Rehousing, Permanent Supportive Housing, Continued Care Case Management, and Housing Navigation.
• Ensure staff provide services that are person-centered, strengths-based, trauma-informed, culturally responsive, and aligned with Housing First and harm reduction principles.
• Support appropriate transitions between programs and help ensure continuity of care when participants move from shelter into housing or transition between levels of support.
• Monitor caseloads and staffing capacity across programs and work with the Programs Manager to identify gaps, workload concerns, and opportunities for improved service delivery.
• Participate in program and organizational meetings and contribute to cross-program planning and problem-solving.
• Take on the job duties of vacant positions as needed to maintain continuity of services, while working with the Programs Manager to prioritize and redistribute responsibilities appropriately.
• Assist with grant reporting and internal and external audits as needed in collaboration with the Programs Manager.
• Other program-related tasks as assigned.

Skills

Active listening

Curiosity

Conflict resolution

Deescalation

Care coordination

Collaboration

Advocacy

Documentation standards

Resource navigation

Education

Bachelor’s degree in social work, human services, psychology, behavioral health or related field

Tools

HMIS

Job description

The Delores Project is seeking a Case Management Supervisor to lead a team of six case managers and a housing navigator across Shelter, Rehousing, and Housing Navigation services in Denver. The CMS will ensure coordinated, person-centered support and uphold trauma-informed practices while maintaining a small caseload.

Ideal candidates bring leadership experience in homelessness services, knowledge of Housing First, and HMIS proficiency.