Case Management Supervisor- 256651

Medix™; New York (NY); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Medix is seeking an experienced supervisor for a housing program in New York. The role oversees day-to-day case management, ensures client-centered care, and maintains compliance with agency and confidentiality standards.

The manager will supervise a team, coordinate with HASA and partner agencies, and monitor program metrics to drive quality outcomes. The position requires a Master’s in Social Work and NY LMSW (or LMHC) with certificates in HIV/AIDS counseling preferred.

Qualifications

• Master’s degree in Social Work is required.
• LMSW or LMHC license is required in NY.
• Certification in HIV/AIDS counseling is preferred.

Responsabilités

• Assign and prioritize cases while overseeing day-to-day case management operations and service delivery.
• Provide clinical supervision to ensure high-quality, client-centered care and compliance with standards.
• Oversee assessments, service plans, reassessments, referrals, and documentation.
• Supervise case management staff through meetings, chart reviews, coaching, training, onboarding, and evaluations.
• Monitor client progress via chart audits, quality reviews, and program reporting.
• Coordinate with HASA and community agencies for referrals and ongoing care coordination.
• Track referrals, placements, occupancy, and program metrics; report to leadership.
• Collaborate with staff to support safe living environments and timely issue resolution.
• Participate in staff and community meetings; act as manager-in-charge when needed.

Formation

Master’s degree in Social Work

Licensed Master Social Worker (LMSW)

HIV/AIDS counseling certificates (pre/post-test)

Description du poste

• Assign and prioritize cases while overseeing day-to-day case management operations and service delivery.
• Provide clinical supervision to ensure high-quality, client-centered care and compliance with agency, government, and confidentiality standards.
• Oversee assessments, individualized service plans, quarterly reassessments, referrals, and documentation to ensure timely and accurate completion.
• Supervise case management staff through weekly individual meetings, chart reviews, coaching, training, onboarding, and performance evaluations.
• Monitor client progress and documentation through regular chart audits, quality reviews, and program reporting.
• Support clients with complex needs, including mental health and substance use services, primary care, benefits, daily living supports, and conflict resolution.
• Coordinate with HASA and community/partner agencies to facilitate referrals, intake interviews, placements, and ongoing care coordination.
• Track referrals, placements, occupancy, and other program metrics; provide regular updates and reports to program leadership.
• Collaborate with program and maintenance staff to support safe, appropriate living environments and timely resolution of building or unit concerns.
• Participate in staff and community meetings and serve as manager-in-charge in the Program Director’s absence, as assigned.

Education and Experience

• Master’s degree in Social Work.
• New York State Licensed Master Social Worker (LMSW) required.

Certifications & Licenses

• Required: New York State Licensed Master Social Worker (LMSW) or LMHC
• Preferred: HIV/AIDS pre-test and post-test counseling certificates.

Preferred Qualifications

• Experience in HASA and/or other housing programs (congregate or scattered site).
• Experience providing individual, family, and group counseling, particularly with HIV/AIDS-affected populations and/or individuals impacted by serious mental illness, substance use, and homelessness.