Case Management Specialist: HR & Client Support

Cencora; United States; Remote; USD 32,000 - 51,000; Full time

Job summary

Cencora is seeking a bilingual English/French speaker to join our Canada-based patient and provider support team. This role focuses on handling HR-related inquiries, case management, and administrative processing within our Innomar Strategies division.

You will log requests, update records, liaise with internal teams, and ensure timely responses while maintaining data accuracy. Prior customer service experience and comfort with Word, Excel, and Outlook are assets.

Qualifications

• Requires broad training in fields such as business administration or related vocations; typically obtained via a two-year associate degree.
• Minimum 1 year experience in customer service.
• Bilingual English/French (Canadian) is an asset.
• Strong multitasking and attention to detail.
• Experience in the medical/pharma field is an asset.
• Proficient with Word, Excel, Outlook.

Responsibilities

• Manage assigned projects and/or cases.
• Provide telephone support and case management.
• Record questions and resolutions; update case records.
• Follow up with clients and perform additional research as needed.
• Communicate case status and resolution to clients.
• Document activity in program databases; assist training of new staff.
• Support HR processes and policies; ensure data accuracy.

Skills

Effective communication

Bilingual English/French

Leadership

Organization

Problem solving

Microsoft Office

Education

Two-year degree

Customer service experience (1 year)

Tools

Microsoft Word

Excel

Outlook

Job description

Cencora is seeking a bilingual English/French speaker to join our Canada-based patient and provider support team. This role focuses on handling HR-related inquiries, case management, and administrative processing within our Innomar Strategies division.

You will log requests, update records, liaise with internal teams, and ensure timely responses while maintaining data accuracy. Prior customer service experience and comfort with Word, Excel, and Outlook are assets.