Case Management Specialist – DNA Testing Lab

Eurofin; Fairfield (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

DNA Diagnostics Center in Fairfield, OH, part of Eurofins, is hiring for Case Management Representatives to oversee intake, processing, and management of DNA testing cases. You will ensure chain-of-custody and accurate data entry into LIS, while coordinating with internal teams to resolve cases efficiently.

The role emphasizes detail orientation, organization, and ability to handle multiple tasks in a high-volume environment.

Qualifications

• 1–2 years of data entry experience preferred.
• Ability to prioritize workload and meet production goals in a high-volume environment.
• Computer literacy in Microsoft Office and typing skills are required.
• Strong ability to multi-task while maintaining accuracy and compliance.
• Knowledge of record-keeping and chain-of-custody protocols is a plus.

Responsibilities

• Process and verify incoming sample packages, ensuring chain of custody and package integrity.
• Accurately input and audit patient and contract information into the Laboratory Information System (LIS).
• Manage case assignments, track progress, and determine case resolution and closure.
• Identify complete and partial cases, following established procedures for processing.
• Prepare and send final reports, chain-of-custody documents, and affidavits in a timely manner.
• Coordinate and provide service that is timely, effective, efficient, equitable, and client-centered.
• Meet or exceed productivity targets, ensuring timely case processing and resolution.
• Prepare Affidavits
• Notarize case documents as required (limited).
• Collaborate with internal departments to facilitate case resolution.
• Attend team meetings and training sessions.
• Flex to support DNA kit assembly and shipping duties.

Skills

Data entry

Typing

Microsoft Office

Multi-tasking

Confidentiality

Problem solving

Teamwork

Tools

Laboratory Information System (LIS)

Microsoft Office

Job description

DNA Diagnostics Center in Fairfield, OH, part of Eurofins, is hiring for Case Management Representatives to oversee intake, processing, and management of DNA testing cases. You will ensure chain-of-custody and accurate data entry into LIS, while coordinating with internal teams to resolve cases efficiently.

The role emphasizes detail orientation, organization, and ability to handle multiple tasks in a high-volume environment.