Case Management Specialist I

Eurofins Clinical Diagnostics; Fairfield (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins USA Clinical Diagnostics is seeking a detail-oriented Case Management Representative to ensure accurate intake, processing, and management of DNA testing cases.

You will verify chain-of-custody, input client data into LIS, coordinate case progress, prepare reports and affidavits, and collaborate with Laboratory Operations and Customer Service to resolve issues.

This full-time, on-site role offers full benefits and a standard M-F schedule.

Qualifications

• One (1) to two (2) years previous data entry experience preferred
• High School diploma/GED required
• Ability to prioritize workload and meet production goals in a high-volume environment
• Computer literacy in Microsoft Office and typing skills are required

Responsibilities

• Process and verify incoming sample packages, ensuring chain of custody and package integrity
• Accurately input and audit patient and contract information into the Laboratory Information System (LIS)
• Manage case assignments, track progress, and determine case resolution and closure
• Identifies complete and partial cases, following established procedures for processing
• Prepare and send final reports, chain-of-custody documents, and affidavits in a timely manner
• Input partial billing information
• Coordinating and providing service that is timely, effective, efficient, equitable, and client-centered
• Meet or exceed productivity targets, ensuring timely case processing and resolution
• Prepare Affidavits
• Notarize case documents as required (limited)
• Collaborate with internal departments, including Laboratory Operations and Customer Service, to facilitate case resolution
• Attend team meetings and training sessions to stay updated on policies and procedures
• Flex to support DNA kit assembly and shipping duties, as needed
• Other duties as assigned or become evident

Skills

Data entry

Typing

Multitasking

Confidentiality

Problem solving

Education

High School diploma/GED

Tools

Microsoft Office

Job description

Eurofins USA Clinical Diagnostics is seeking a detail-oriented Case Management Representative to ensure accurate intake, processing, and management of DNA testing cases.

You will verify chain-of-custody, input client data into LIS, coordinate case progress, prepare reports and affidavits, and collaborate with Laboratory Operations and Customer Service to resolve issues.

This full-time, on-site role offers full benefits and a standard M-F schedule.