Case Management Specialist (8756)

The Salvation Army, A Georgia Corporation; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Medical and Life Insurance

Supplement Insurance Available

Voluntary Life Insurance

Job summary

The Salvation Army, A Georgia Corporation in San Antonio, Texas, seeks a Case Manager to deliver long‑term, structured services for an assigned client caseload within an established life management program. You will assess needs, develop program plans, mentor clients, and ensure compliance with funding requirements.

You will interview clients, document eligibility and progress, maintain HMIS records, and advocate to access necessary services to support client recovery and independence.

Qualifications

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
• Three years progressively responsible experience providing direct case management social services, including needs assessment and developing individual, comprehensive, long-term action plans for recovery.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

• Greets and interviews clients to determine eligibility for assistance and records disposition and pertinent information.
• Establishes long-term program goals for eligible clients and counsels on modifying negative behaviors within the program.
• Prepares and maintains case records and logs, and enters information into HMIS.

Education

Bachelor's degree in Social Work, Behavioral Science, or related field

Job description

Schedule/Hours: M - F 8:30 AM - 5:00 PM

Job Summary:

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the clients history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Key Responsibilities:

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the clients social security card numbers.
• Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision‑making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly in order to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Employee Benefits:

• Paid Time Off
• Medical and Life Insurance
• Supplement Insurance Available
• Voluntary Life Insurance

Qualifications

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND
• Three years progressively responsible experience providing direct case management social services including accessing clients needs and developing individual, comprehensive, long‑term action plans for recovery utilizing a wide variety of resources, OR
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Valid State Drivers License

Equal Opportunity Employer: Veterans | Disabled