Case Management Specialist

BAKERRIPLEY; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

BakerRipley in Houston is seeking a Case Management Specialist to support jobseekers through education, training, and employment pathways. You will monitor outcomes, coordinate wrap-around services, and maintain meticulous documentation while collaborating with Career Advisors and community partners to promote retention and program completion.

The role emphasizes a customer-centered approach, consistent follow-up, and effective communication to help participants progress and succeed in their

Qualifications

• 2–4 years of experience in case management, workforce development, social services, or a related field
• Experience in case management, workforce development, social services, or a related field preferred

Responsibilities

• Enter information in management information systems in a timely and accurate manner with detailed customer outcomes.
• Conduct monthly contact sessions to assess needs and direct customers to wrap-around services.
• Track progress on education, training, or career plans and identify barriers.
• Ensure documentation meets WIOA and Workforce Solutions standards.
• Coordinate with Career Advisors, Education Specialists, and community agencies.

Skills

Case management experience

Education

Bachelor's degree or equivalent experience

Job description

Job Details

Job Location: 665 Southeast - Houston, TX 77034

Position Type: Full-Time

Education Level: Bachelors Deg. or Equivalent Experience

Travel Percentage: Minimal Local Travel (up to 10%)

Job Category: Community & Social Resources

About BakerRipley

We are a team of compassionate, driven individuals who lead with our hearts.

BakerRipley employees impact the lives of more than half a million people every year through our community development work, which has inspired and supported our Neighbors for more than a century.

We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute.

Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors.As one of the largest nonprofits in Texas, our success is fueledby ourMission: Connecting Neighbors and communities to resources, education, and opportunity.

About the Role

The Case Management Specialist provides intensive, ongoing support to jobseekers and training participants to ensure they successfully progress through their education, training, and employment pathways. Working closely with the Professional Career Advisor and Education and Training Specialist, the Case Management Specialist monitors customer outcomes,identifiesbarriers, and coordinates wrap-around services to promote retention and long-term success. The Specialistmaintainsdetailed andtimelydocumentation, conducts monthly contact sessions, verifies post-exit outcomes, and ensures customers are connected to theappropriate WorkforceSolutions staff or community partners. Through consistent follow-up,strong communication, and a customer-centered approach, the Case Management Specialist plays a critical role in supporting customers’ career advancement and program completion.

Key Responsibilities

• Enters information in theappropriate managementinformation systems ina timelyand accurately manner with adequate detailsregardingcustomer outcomes
• Conducts monthly contact sessions todetermineif anyadditionalsupport or wrap-around services are needed and direct customers to appropriate Workforce Solutions staff or provide referrals to community resources to ensure success while in a training program or employment post-exit
• Track customers’ progress on their education, training, or career plans andidentifybarriers that mayimpactcompletion or employment outcomes.
• Ensure all documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification.
• Work closely with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.

Qualifications

• 2–4 years of experience in case management, workforce development, social services, or a related field
• Experience in case management, workforce development, social services, or a related field preferred