Case Management Specialist (7895)

SALVATION ARMY A GEORGIA CORP; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Retirement Savings Plan Available

Supplemental Insurance Available

Voluntary Life Insurance and more!

Job summary

Salvation Army A Georgia Corp in Houston seeks a dedicated Case Manager to lead individualized recovery plans and collaborate with community partners. The role emphasizes counseling, goals tracking, and helping clients access essential services within a shelter environment.

Responsibilities include maintaining HMIS records, facilitating group discussions, and guiding clients through enrollment and housing processes while ensuring compliance with funding requirements.

Qualifications

• Bachelor's degree in a related field and 3+ years in direct case management.
• Experience documenting client progress and discharge plans.
• Familiarity with housing, transportation, and social services funding.

Responsibilities

• Establish and monitor long-term client goals and progress.
• Coordinate housing, food, and transportation assistance as needed.
• Maintain accurate case records and HMIS entries.
• Participate in community meetings and coordinate with partner agencies.
• Educate clients on required documents and enrollment processes.
• Discharge clients with clearly articulated transition plans.

Skills

Case management

Client counseling

Community outreach

Interpersonal skills

Record keeping

Education

Bachelor's degree

Tools

HMIS

Job description

Job Details Job Location: TX-Houston Family Residence - Houston, TX 77001 Position Type: Full Time Regular Education Level: Bachelor's Degree Job Category: Case Management Schedule: Friday-Tuesday, 1:30pm - 10:00pm

This position is responsible for:

Key Responsibilities:

Case Management Responsibilities (40%)

• Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
• Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
• Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.
• Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.
• Completes and articulates discharge plans to clients exiting the program.
• Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.

Social Services Responsibilities (35%)

• Greets and interviews clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the clients social security card numbers.
• Prepares, completes and processes food, clothing and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.
• Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
• Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
• Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
• Educates parent on required documents needed to enroll children in local schools/childcare; assists parent in obtaining necessary records; assists parent in enrollment process.
• Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.
• Assists clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.
• Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

Food Pantry Responsibilities (15%)

• Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients.
• Receives, inspects and sorts donated food items according to the category and condition.
• Coordinates the retrieval, storage, and distribution of food and commodities for the program.
• Prepares labels for food; packages food.
• Monitors expiration dates on all food in the pantry; discards outdated or damaged food.
• Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients.
• Maintains food pantry area in a neat and orderly manner; cleans floors, tables, and work areas.
• Determines the appropriate amount of food to order for the program; maintains and organizes an adequate inventory of food and supplies for the Food Program; ensures the supply meets the needs of the program;
• Places food orders; prepares records and charts to be used to facilitate/document the distribution of food and supplies to clients.
• Supervises and assigns the work of community service workers and submits paperwork to Adult Probation Services; serves as a liaison to parole officers and completes court-ordered paperwork.

Administrative Responsibilities (10%)

• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
• Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to grantor.

Working Conditions:

Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like

Employee Benefits

• Paid Time Off
• Retirement Savings Plan Available
• Supplemental Insurance Available
• Voluntary Life Insurance and more!

WHAT WE ARE LOOKING FOR IN YOUEducation and Experience:

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

• Valid State Driver’s License

Equal Opportunity Employer: Veterans | Disabled