Care Team Advisor (Case Management) - FT

Rescue Mission of Roanoke Inc.; Roanoke (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job summary

Rescue Mission of Roanoke Inc. seeks a dedicated Care Team Advisor to provide primary services to guests by coordinating, monitoring, and advocating for multiple resources.

This role involves building relationships with internal and external partners to connect guests with the right services efficiently. Responsibilities include medical referrals, housing, employment, and social services, with a flexible schedule between 8:00am and 6:00pm; weekends/holidays as needed.

Qualifications

• Professional, friendly, customer-focused demeanor.
• Patience and empathy under stress.
• Proficiency with Google products and Microsoft Office.
• Knowledge of social services programs and providers.
• Ability to monitor progress and document details.

Responsibilities

• Coordinate and advocate for services for guests.
• Develop relationships with internal/external organizations to meet goals.
• Provide medical referrals, housing, employment, and social services.

Skills

Customer service

Empathy

Patience

Computer literacy

Microsoft Office

Google Workspace

Tools

Clarity

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Who We Are

Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name”. The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.

We are a non-profit, faith based, equal opportunity employer.

The Care Team Advisor serves to provide primary services to guests in a collaborative way. It involves arranging, coordinating, monitoring, evaluating, and advocating for multiple services to meet the shared goals of the organization and the individual. The goal is to obtain the best and most appropriate services for the individual in the shortest time. Works to develop relationships with internal/external organizations and keeps the team up to date on area resources. Provides intensive assistance to all the populations served by the Rescue Mission, helping them to become independent by referring them to the appropriate resources. Includes medical referrals to clinics, housing, employment, social services, disability, mental health, intakes, and aftercare.

Reports to: Care Team Manager

Hours of Availability: Full-Time - Flexible schedule between 8:00am – 6:00pm; weekends and holidays as scheduled

Compensation: $17.48 (non-exempt/hourly)

Our Team Members should exhibit the following:

• Possess a sincere love of Christ and maintain a Christian Walk that is evident of that love.
• Individuals must be willing to adhere to The Rescue Mission of Roanoke’s Statement of Faith & Code of Ethics.
• Demonstrates a genuine interest in the safety and well-being of our guests and team members.
• Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
• Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
• Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
• Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.
• Ambitious to exceed expectations.

Job Specific Qualifications:

• Professional, friendly, and pleasant customer focused skillset.
• Ability to demonstrate patience and empathy even during high stress periods.
• Proficiency with computers includes Google products, Microsoft Office, Clarity, and other programs related to the job.
• Working knowledge of programs available through Social Services and other providers/agencies.
• Ability to monitor and assess progress of goals and action plans, intervene when necessary and document necessary details.

All team members may be asked to complete other duties as assigned by the leadership/management with an expectation to complete these assignments as requested.

Physical demands essential to performing the job duties of this position (not an all-inclusive list).

• Prolonged periods of sitting and/or standing; moving throughout the building
• Prolonged computer use; computer screen exposure
• Consistently - Communicating with others to exchange information
• Lift up to 20 pounds; not repetitive
• Temperatures may vary depending on activity/events; indoor/outdoor exposure
• Noise levels may vary depending on activity/event and/or location
• Activity may include occasional stooping, twisting, turning, pushing, pulling
• Frequent - Moving around to accomplish a task

The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace.

We look forward to reviewing your qualifications!