Case Management Extender - PCC Eastland (PFK)

Nationwide-Children; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Nationwide Children’s Hospital seeks a Case Management Extender to navigate services and support care coordination for patients and families. This role connects families with community resources and local agencies to address social determinants of health, across inpatient stays, clinic visits, ER visits, and home or community settings.

Responsibilities include assisting with family-centered care development, maintaining records, and collaborating with PCPs, specialists, and home care providers

Qualifications

• Bachelor’s degree in health care, public health, or related clinical field preferred.
• Excellent communication and interpersonal skills to work with families and providers.
• Experience in patient-facing healthcare roles is beneficial.

Responsibilities

• Engage and motivate members to participate in case management programs.
• Provide navigation support to connect families to community resources.
• Coordinate with healthcare teams and external agencies to address social determinants of health.
• Maintain and organize case records with accurate documentation.
• Answer calls, schedule appointments, and assist with real-time problem solving.

Skills

Communication

Multidisciplinary teamwork

Healthcare terminology

Verbal and written communication

Education

Bachelor's degree in health care or related field

Tools

Microsoft Office

Job description

Overview:Monday - Friday, 8 a.m. - 5 p.m.Full-Time, 1.0 FTE, Benefits EligibleLearn about Care Navigation: http://www.youtube.com/watch?v=HCxVtBnjn1Q&t=9sFamily Experience: https://www.youtube.com/watch?v=hIGQYYVzDDQVisit our website: https://partnersforkids.org/Job Description Summary:The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Case Management Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.Job Description:Essential Functions:Engages and motivates members to participate in the various case management programs by clearly articulating goals, benefits, and interventions. Assists with the development of family-centered care.Collects information for tailored assessments regarding case management eligibility and refers onward when response triggers criteria for referral and need for licensed clinical intervention. Facilitates communication and collaboration amongst the healthcare team.Provides personalized navigation support to members to help them move through the healthcare system. Connects families to resources to address social determinants of health and accommodates the specific cultural and linguistic needs of all patients. Manages and monitors transitions between settings, caregivers, and providers, providing follow-up across the continuum of care.Performs outreach to PCP/POC’s, specialists, and home care providers to research and facilitate referral for services. Develops patients and family’s self-management skills through education and resource provision.Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time. Manages administrative functions to support program.Prepares and maintains records and case files, including documentation such as clients' personal and eligibility information, services provided, progress towards goals, and significant changes.Participates in orientation and continuing education of staff and students as appropriate.Education Requirement:Bachelor’s degree with background in health care, public health, or related clinical field, preferred.Licensure Requirement:Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.Certifications:Active BLS certification, required.Skills:Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact.Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams).Ability to work within a multidiscipline matrix. Ability to relate to diverse age and demographic backgrounds.Basic knowledge of healthcare terminology.Experience:2 years of experience working in healthcare in a patient facing role, preferred.Physical Requirements:OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Color vision, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Peripheral vision, Standing, WalkingCONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"