Case Management Extender - PFK (Main)

Nationwide Children's Hospital; Columbus (OH); On-site; USD 48,000 - 62,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Case Management Extender to help navigate community resources and coordinate care across inpatient, outpatient, and home settings. The role involves patient and family engagement, and requires a Bachelor’s degree in a health-related field, a valid Ohio driver’s license, and a current BLS certification.

The position is full-time, Monday–Friday, 8:00 AM–5:00 PM, with benefits eligible.

Qualifications

• Bachelor’s degree in health care, public health, or related clinical field.
• Valid Ohio driver’s license and proof of auto insurance.
• Active BLS certification is required.
• 2 years of experience in healthcare in a patient-facing role.
• Must pass motor vehicle background inspection and maintain insurance guidelines.

Responsibilities

• Engages and motivates members to participate in case management programs and supports family-centered care.
• Collects information for tailored assessments and refers when criteria for referral are met.
• Provides navigation support to help families access services and address social determinants of health.
• Outreach to PCP/POC, specialists, and home care providers to facilitate referrals.
• Schedules appointments and assists members to resolve needs in real time.
• Maintains records and case files with personal and eligibility information and progress details.
• Participates in orientation and continuing education of staff and students.

Skills

Patient-facing experience

Education

Bachelor’s degree in health care/public health/clinical field

Tools

BLS Certification

Job description

Overview

Fulltime, benefits eligible role

Mon-Fri 8-5

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary

The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Case Management Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.

Job Description

Essential Functions

• Engages and motivates members to participate in the various case management programs by clearly articulating goals, benefits, and interventions. Assists with the development of family-centered care.
• Collects information for tailored assessments regarding case management eligibility and refers onward when response triggers criteria for referral and need for licensed clinical intervention. Facilitates communication and collaboration amongst the healthcare team.
• Provides personalized navigation support to members to help them move through the healthcare system. Connects families to resources to address social determinants of health and accommodates the specific cultural and linguistic needs of all patients. Manages and monitors transitions between settings, caregivers, and providers, providing follow-up across the continuum of care.
• Performs outreach to PCP/POC’s, specialists, and home care providers to research and facilitate referral for services. Develops patients and family’s self-management skills through education and resource provision.
• Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time. Manages administrative functions to support program.
• Prepares and maintains records and case files, including documentation such as clients' personal and eligibility information, services provided, progress towards goals, and significant changes.
• Participates in orientation and continuing education of staff and students as appropriate.

Education Requirement

Bachelor’s degree with background in health care, public health, or related clinical field, preferred.

Licensure Requirement

Valid Ohio driver’s license and proof of auto insurance as required by hospital policy. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.

Certifications

Active BLS certification, required.

Skills

Working knowledge of Medicaid and other regulatory agency standards, required.

Experience

2 years of experience working in healthcare in a patient facing role, required.

Physical Requirements

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Color vision, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Peripheral vision, Standing, Walking

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements Performed But Not Listed Above

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"