Case Management Extender - PCC Eastland (PFK)

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Nationwide Children's Hospital is seeking a Case Management Extender to help navigate community services and resources for patients and families. The role involves supporting care coordination across inpatient, outpatient, emergency, home, and community settings, with direct patient and family contact.

Responsibilities include coordinating referrals, documenting progress, and maintaining records while communicating with the healthcare team to address social determinants of health and

Qualifications

• Bachelor's degree in health care, public health, or related clinical field preferred.
• Strong communication and documentation skills are required.
• Experience in patient-facing roles is beneficial.

Responsibilities

• Engage and motivate members to participate in case management programs.
• Collect info for tailored assessments and refer when criteria met.
• Provide navigation support to access social resources and coordinate care.
• Outreach to PCPs and home care providers to facilitate referrals.
• Answer calls, schedule appointments, and support program operations.
• Prepare and maintain client records and progress documentation.
• Participate in staff training and education.

Skills

Clear communication

MS Office proficiency

Team collaboration

Healthcare terminology

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

Monday - Friday, 8 a.m. - 5 p.m.

Full-Time, 1.0 FTE, Benefits Eligible

Learn about Care Navigation: http://www.youtube.com/watch?v=HCxVtBnjn1Q&t=9s

Family Experience: https://www.youtube.com/watch?v=hIGQYYVzDDQ

Visit our website: https://partnersforkids.org/

Job Description Summary

The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Case Management Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.

Job Description

Essential Functions

• Engages and motivates members to participate in the various case management programs by clearly articulating goals, benefits, and interventions. Assists with the development of family-centered care.
• Collects information for tailored assessments regarding case management eligibility and refers onward when response triggers criteria for referral and need for licensed clinical intervention. Facilitates communication and collaboration amongst the healthcare team.
• Provides personalized navigation support to members to help them move through the healthcare system. Connects families to resources to address social determinants of health and accommodates the specific cultural and linguistic needs of all patients. Manages and monitors transitions between settings, caregivers, and providers, providing follow-up across the continuum of care.
• Performs outreach to PCP/POC's, specialists, and home care providers to research and facilitate referral for services. Develops patients and family’s self-management skills through education and resource provision.
• Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time. Manages administrative functions to support program.
• Prepares and maintains records and case files, including documentation such as clients' personal and eligibility information, services provided, progress towards goals, and significant changes.
• Participates in orientation and continuing education of staff and students as appropriate.

Education Requirement

Bachelor's degree with background in health care, public health, or related clinical field, preferred.

Licensure Requirement

Valid Ohio driver's license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children's Hospital and maintain qualification of insurance guidelines.

Certifications

Active BLS certification, required.

Skills

• Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact.
• Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams).
• Ability to work within a multidiscipline matrix. Ability to relate to diverse age and demographic backgrounds.
• Basic knowledge of healthcare terminology.

Experience

2 years of experience working in healthcare in a patient facing role, preferred.

Physical Requirements

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Color vision, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Peripheral vision, Standing, Walking

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"