Case Management Extender - NICU (PFK)

Nationwide Children's Hospital; Columbus (OH); On-site; USD 52,000 - 65,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Case Management Extender to help patients and families navigate healthcare and connect them with community resources. The role involves coordinating care across inpatient, outpatient, and home settings while supporting population health initiatives.

The ideal candidate will have a Bachelor’s degree in health care or a related field, 2 years of patient-facing healthcare experience, and active BLS certification.

Qualifications

• Bachelor's degree in health care, public health, or related clinical field preferred.
• Excellent communication skills, both verbal and written.
• Proficient with Microsoft Office products and basic clinical terminology.

Responsibilities

• Engage patients and families to explain care navigation goals and services.
• Collect data for assessments and refer to licensed professionals as needed.
• Provide navigation support to access community resources and coordinate care.
• Coordinate with healthcare team to ensure smooth transitions across settings.
• Answer calls, schedule appointments, and support program administration.
• Maintain accurate case files with patient and service information.
• Participate in staff orientation and ongoing education.

Skills

Communication

MS Office

Teamwork

Healthcare terms

Education

Bachelor's degree in health care or related field

Tools

Microsoft Office

Microsoft Teams

Job description

Overview

Monday - Friday, 8 a.m. - 5 p.m.

Full-Time, 1.0 FTE, Benefits Eligible

Learn about Care Navigation: http://www.youtube.com/watch?v=HCxVtBnjn1Q&t=9s

Family Experience: https://www.youtube.com/watch?v=hIGQYYVzDDQ

Visit our website: https://partnersforkids.org/

Job Description Summary

The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Case Management Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.

Essential Functions

• Engages and motivates members to participate in the various case management programs by clearly articulating goals, benefits, and interventions. Assists with the development of family-centered care.
• Collects information for tailored assessments regarding case management eligibility and refers onward when response triggers criteria for referral and need for licensed clinical intervention. Facilitates communication and collaboration amongst the healthcare team.
• Provides personalized navigation support to members to help them move through the healthcare system. Connects families to resources to address social determinants of health and accommodates the specific cultural and linguistic needs of all patients. Manages and monitors transitions between settings, caregivers, and providers, providing follow-up across the continuum of care.
• Performs outreach to PCP/POC’s, specialists, and home care providers to research and facilitate referral for services. Develops patients and family’s self-management skills through education and resource provision.
• Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time. Manages administrative functions to support program.
• Prepares and maintains records and case files, including documentation such as clients' personal and eligibility information, services provided, progress towards goals, and significant changes.
• Participates in orientation and continuing education of staff and students as appropriate.

Education Requirement

Bachelor’s degree with background in health care, public health, or related clinical field, preferred.

Licensure Requirement

Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.

Certifications

Active BLS certification, required.

Skills

• Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact.
• Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams).
• Ability to work within a multidiscipline matrix. Ability to relate to diverse age and demographic backgrounds.
• Basic knowledge of healthcare terminology.

Experience

2 years of experience working in healthcare in a patient facing role, preferred.

Physical Requirements

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Color vision, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Peripheral vision, Standing, Walking

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet