Case Management Department Lead — People-Centric Impact

Dungarvin inc; Mendota Heights (MN); On-site; USD 74,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401K

PTO

Flex Spending

Life Insurance

EAP

Paid Training

Growth Opportunities

Referral Program

Discounts

Job summary

Dungarvin is seeking a Case Management Department Supervisor in Minnesota to lead a team delivering person-centered services in a compliant program. You will mentor case managers, drive program development, and collaborate with counties to meet state and federal guidelines.

The role emphasizes strategic planning, workforce development, and strong stakeholder relationships to ensure high-quality outcomes for individuals served.

Qualifications

• Bachelor's Degree in a human service-related field and two years of experience working with individuals with disabilities or aging
• Minimum of three years of supervisory experience in case management services
• Knowledge of the local community
• Good oral and written communication skills
• Knowledge in case management principles, procedures, and practices
• Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure
• Ability to negotiate and resolve conflict between dissenting parties
• Ability to conduct detailed analytical evaluations and studies, and prepare related reports and recommendations
• A valid driver's license and proof of automobile insurance

Responsibilities

• Lead, mentor, and develop a team of case managers, creating a positive and high‑performing work environment.
• Recruit, train, and retain top talent to ensure we have the resources needed to support current and future service demands.
• Drive program development and continuous improvement initiatives that enhance service quality and outcomes.
• Monitor performance, quality assurance standards, and compliance with regulatory and company requirements.
• Partner closely with counties and community stakeholders to ensure contracted services meet all state and federal guidelines.
• Oversee the delivery of comprehensive case management services, including assessment, planning, referral, coordination, monitoring, consultation, and advocacy.
• Collaborate with organizational leadership on strategic planning, operational goals, budgeting, and service enhancements.
• Build and maintain strong professional relationships with county partners, community agencies, and other key stakeholders.
• Help promote and advance case management services through participation in committees, conferences, and industry organizations.
• In partnership with the Director, develop, implement, and monitor policies, procedures, and best practices that support exceptional service delivery.

Skills

Team Leadership

Coaching

Program Development

Quality Improvement

Compliance

Stakeholder Engagement

Education

Bachelor's Degree in Human Services

Job description

Dungarvin is seeking a Case Management Department Supervisor in Minnesota to lead a team delivering person-centered services in a compliant program. You will mentor case managers, drive program development, and collaborate with counties to meet state and federal guidelines.

The role emphasizes strategic planning, workforce development, and strong stakeholder relationships to ensure high-quality outcomes for individuals served.