Case Management Coordinator — Admin & ADR Support

JAMS, Inc.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

JAMS, Inc. in Los Angeles is seeking a capable legal administrator to support case managers and panelists throughout the lifecycle of ADR cases. You will handle administrative tasks, coordinate with clients and Panelists, and help ensure smooth case progression.

Ideal candidates have 2–4 years in legal admin or client service roles, with strong communication skills and proficiency in ADR processes. This on-site role offers professional growth within a collaborative team.

Qualifications

• 2-4 years of experience in a legal administrative or assistant role.
• 2-4 years of experience in legal and client service roles are preferred.
• Proficient in ADR processes and procedures (preferred).
• Computer literate and proficient in software required for the position.
• Strong verbal and written communication skills.

Responsibilities

• Completes tasks in an efficient, accurate manner as directed by Case Managers.
• Supports Case Managers, clients, and Panelists throughout the lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops Case Manager skills to enhance the client experience.
• Collaborates with Panelists to develop and administer ADR practice, including scheduling and hearings.
• Reviews closed cases to determine client satisfaction and future opportunities.
• Other duties as assigned within similar scope.

Skills

Legal admin experience

Client service

Communication skills

Education

Bachelor's degree in related discipline

Tools

MS Office

Job description

JAMS, Inc. in Los Angeles is seeking a capable legal administrator to support case managers and panelists throughout the lifecycle of ADR cases. You will handle administrative tasks, coordinate with clients and Panelists, and help ensure smooth case progression.

Ideal candidates have 2–4 years in legal admin or client service roles, with strong communication skills and proficiency in ADR processes. This on-site role offers professional growth within a collaborative team.