Case Management Assistant Deer Valley

20 Deer Valley Medical Center; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

HonorHealth is seeking a clerical support professional to assist the Case Management team at our Deer Valley/Phoenix location. The role focuses on organizing workflow, tracking information, and coordinating with care teams to optimize post-discharge planning.

Responsibilities include routine clerical tasks, information gathering, coordinating with outside agencies, and ensuring timely placement and resource availability for patients.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• 1 year clerical support required.
• 1 year administrative support in a clinical environment or using medical terminology or case management experience preferred.

Responsibilities

• Assist in the administration of Case Management functions, supporting workflow, communications, and information tracking.
• Perform routine clerical activities.
• Assist case managers by compiling information, organizing paperwork, coordinating with outside agencies, and monitoring case statuses.
• Research, compile, review, reconcile, and maintain information and records.
• Answer questions and provide detailed information to patients, case managers, and service agencies.
• Process requests for information, referrals, forms, orders, and notices.
• Coordinate patient needs and services, including post-discharge arrangements.
• Gather information from insurance carriers and financial staff to verify coverage for post-discharge services.
• Prioritize placement requests in coordination with the Case Management team.
• Support post-acute service provision and scheduling with community resources.
• Perform other duties as assigned.

Skills

Clerical support

Administrative support

Communication

Medical terminology

Education

High School Diploma or GED

Associates degree preferred

Job description

Primary City/State: Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027

Shift: Day Monday - Friday; 9am to 5:30pm; (4) weekend shifts per month.

Located at N. 27th Ave & E. Beardsley Rd

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

• Under the direction of the Director of Case Management or designee assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, report creation and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.
• Performs a variety of routine clerical activities.
• Assists case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities.
• Research, compile, review, reconcile, and/or maintains a variety of information and records.
• Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies.
• Receives and process a variety of requests for information, referrals, forms, orders, notices, and/or other related information.
• Follows through on patient needs through coordination of services.
• Distributes post-acute placement requests to regional resources and identifies availability.
• Maintains routine communication with referring Case Management team of the status of requests.
• Obtains forms to initiate and complete placement process.
• Arranges safe transportation which fits the patients’ needs.
• Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services.
• Confers with the Case Management team to prioritize placement requests.
• Partner with the Case Management team to provide post-acute services.
• Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources.
• Performs other duties as assigned.

Education

• High School Diploma or GED Required
• Associates Preferred

Experience

• 1 year Clerical support Required
• 1 year administrative support in a clinical environment or utilizing medical terminology or case management experience Preferred

License and Certifications

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff
• Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area.
• From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.

Come join us and go all in for your career.