Case Manager Care Coordination Emergency Department

bannerhealth; Phoenix (AZ); On-site; USD 76,000 - 98,000; Full time

Job summary

Banner Estrella Medical Center in Phoenix, AZ, seeks a Case Manager Care Coordinator (RN or MSW) to oversee comprehensive care coordination for patients from hospital to home. Youll identify needs and arrange post-acute services with a focus on patient advocacy.

Youll work a 4-day week in a collaborative team, with orientation and training across systems like Windows 11 and Cerner. Join Banner Health to make a meaningful discharge planning impact.

Qualifications

• RN requires a bachelors degree in case management or health care and an active RN license.
• Social Worker requires a Masters Degree in Social Work and LMSW/LCSW or equivalent licensure.
• Basic Life Support (BLS) certification may be required for some Case Management assignments.

Responsibilities

• Coordinate care across the health care continuum to achieve optimal outcomes.
• Lead process improvement activities for patient populations.
• Develop and manage the interdisciplinary discharge plan and communicate it across care teams.
• Maintain knowledge of Medicare/Medicaid and other benefits to assist with discharge decisions.
• Promote collaboration with physicians, payers, and the health care team.
• Educate care teams on case management concepts and their daily practice.
• May supervise staff as needed.
• Handle internal/external coordination with patients, families, and providers.

Skills

Case management

Utilization review

Discharge planning

Interdisciplinary teamwork

Leadership

Communication

Education

Bachelors degree in health care or case management

Masters Degree in Social Work

Job description

Primary City/State: Phoenix, Arizona

Department Name: Case Mgmt-Hosp

Work Shift: Day

Job Category: Clinical Care

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives,

Join Our Compassionate Care Team as a Case Manager Care Coordinator! We're seeking a dedicated RNor Master Social Worker to make a meaningful impact in patients' lives by coordinating safe, seamless transitions from hospital to home. In this rewarding role, you'll work directly with patients and their families to identify needs and arrange essential post-acute services including home health, durable medical equipment, and rehabilitation placements. Enjoy an excellent work-life balance with a 4-day work week while being supported by a collaborative, team-oriented culture that values your expertise. We provide comprehensive 6-week orientation with experienced preceptors who will guide you through our systems including Windows 11, Cerner, CareAware, and Microsoft Teams—no prior experience with these platforms required. If you're passionate about patient advocacy and want to be part of a supportive environment where you can truly make a difference in discharge planning,

SCHEDULE:

Option 1: Adults Discharging

• Full Time/ 40 Hours
• Monday-Friday
• 5 Eights
• 7:00am- 4:30pm
• Every 3 weeks weekend rotation (Saturday & Sunday)
• Holiday rotations are required in this role
• Enjoy a flat rate $3/hour weekend shift differential

Option 2: Emergency Department

• Full Time/ 40 Hours
• Monday- Friday
• 5 Eights or 4 Tens
• 1:30pm- 12:00am
• Every 3 weeks weekend rotation (Saturday & Sunday)
• Holiday rotations are required in this role
• Enjoy a flat rate $3/hour weekend shift differential

LOCATION:

• Banner Estrella Medical Center

Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.

POSITION SUMMARY

This position provides comprehensive care coordination for patients as assigned. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the clinical quality of Care Coordination services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. The goal is to empower the patient and the family to participate to the fullest of their abilities in the discharge planning process. This position provides developmentally appropriate care for the population that it serves which includes planning for the safe discharge, continuity of care, the ability to recognize and plan for the unique needs of all ages as well as the physically disabled, mentally ill, chronically ill and terminally ill patient.

CORE FUNCTIONS

• 1. Manages individual patients across the health care continuum to achieve the optimal clinical care, financial, operational, and satisfaction outcomes.
• 2. Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
• 3. Acts in a leadership function to collaboratively develop and manage the interdisciplinary patient discharge plan. Effectively communicates the plan across the continuum of care.
• 4. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of community resources relevant to health care, end of life dynamics, substance abuse, abuse, neglect, and domestic violence.
• 5. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
• 6. Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice.
• 7. May supervise other staff.
• 8. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility. Internal customers: Patients, families, all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.

MINIMUM QUALIFICATIONS

RN: Must possess knowledge of case management or utilization review as normally obtained through the completion of a bachelor's degree in case management or health care. Requires current Registered Nurse (R.N.) license in state worked.

Social Worker: Requires a Master's Degree in Social Work. Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW) or have a MSW with the requirement to become licensed within 6 months of hire date. An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker.

For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.

Requires a proficiency level typically achieved with 2 years clinical experience. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format. May have to take rotating call based on the acute facility need. For Case Management positions in acute facilities, Banner Registry and Travel positions require a minimum of one year Case Manager experience in an acute care hospital.

PREFERRED QUALIFICATIONS

Certification for CCM (Certified Case Manager) preferred.

Additional related education and/or experience preferred.

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