Patient Navigator Lung Nodule Program

70 HonorHealth Support Services; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

HonorHealth in Deer Valley, Phoenix seeks a Patient Services Coordinator to guide patients through a comprehensive care plan, coordinating scheduling and access to care while removing system barriers.

The role emphasizes communication with physicians, hospitals, and post-acute facilities, and requires healthcare experience, with emphasis on patient education and resource coordination. High school diploma required.

Qualifications

• High School Diploma or GED required.
• 3 years in a health insurance call center or healthcare coordination setting.
• Experience with benefit verification and scheduling preferred.

Responsibilities

• Expedites and tracks patient plans of care and communicates updates.
• Coordinates referrals and schedules exams and follow-ups.
• Maintains communication with physicians, hospitals, and post-acute facilities.
• Maintains patient data and quality reporting; supports education and resources.
• Assists patients with resource library, psychosocial support, and financial aid.

Skills

Patient communication

Call center experience

Healthcare coordination

EMR experience

Excel experience

Education

High School Diploma

Tools

EMR

Excel

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Patient Services Shift: Day Department: Cardiovascular Navigation Services Monday - Friday; 8am to 4pm Located at W. Utopia Rd & N. 24th Ave Registration, scheduling, coordination in cardiology, or thoracic experience HIGHLY PREFERRED Previous EMR and excel experience HIGHLY PREFERRED Direct patient communication experience HIGHLY PREFERRED Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY This position acts as a resource for patients, families, and caregivers, and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to quality health and psychosocial care from diagnosis through all phases of the plan.

ESSENTIAL FUNCTIONS

• Expedites, initiates, participates, completes, tracks and updates the patient’s plan of care.
• Communicates effectively with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify and fill gaps of care.
• Provides follow-up with participating providers to ensure patients follow through with their scheduled appointments.
• Provides immediate communication with all referring physicians regarding their patients’ results and coordinates the physicians’ requests for care.
• Provides educational and research support and contacts for upcoming appointments, business cards, directions, and patient preparation.
• Educates patient on availability of resource library, psycho-social support, treatment resources, community resource support, family educational resources and financial assistance.
• Coordinates all necessary referrals for identified services in the plan of care for the patient.
• Following call scripts and pre-defined processes to conduct outreach and patient follow up.
• Responsible for scheduling all exams and other screening services; facilitating insurance verification and communication with referring physicians regarding patients’ upcoming exams and/or patient concerns.
• Maintains patient data with various tools and quality reporting processes/documentation.
• Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

3 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting.

Required 5 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting.

LICENSE AND CERTIFICATIONS

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.