Case Management Assistant

HCA Healthcare, Inc.; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition assistance and education

401(k) with employer match

Employee discounts

Job summary

Wesley Medical Center in Wichita, KS is seeking a Case Management Assistant to support the Case Management and One Call Center teams. You will handle staff referrals, messages, timekeeping, and serve as the primary telephone contact, providing clerical assistance and data entry.

The role emphasizes customer service, accurate documentation, and coordination of communications around meetings. The organization offers comprehensive benefits and professional development opportunities.

Qualifications

• Demonstrates excellent customer relations skills.
• Strong clerical skills and keyboarding at 70 WPM.
• Basic medical terminology knowledge.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to perform mathematical computations.
• Demonstrated ability to communicate effectively.

Responsibilities

• Assist with assigning staff referrals, messages and patients to daily assignment lists.
• Provide administrative and secretarial support to Case Management and One Call Center.
• Handle primary telephone contact and data entry tasks.
• Coordinate communications before and after meetings as requested.
• Ensure accurate timekeeping and deadlines; process invoices and filing.

Skills

Customer relations

Clerical skills

Keyboarding 70 wpm

Basic medical terminology

Effective communication

Self-directed work

Mathematical computations

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Do you want to join an organization that invests in you as a(an) Case Management Assistant? At Wesley Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Position Summary:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Provides administrative and secretarial support to the Case Management and One Call Center departments. These functions include assigning staff referrals, messages and patients to daily assignment lists, timekeeping duties, serving as the primary telephone contact person, word processing, filing, correspondence, mailing, data entry and providing support to all department staff members as requested. Screens, prioritizes, and refers to the appropriate resource persons, third party payer requests for patient information and precertification.

Job Responsibilities:

• Demonstrates the ability to adapt technique/treatment to age of population served, including newborn, pediatric, adolescent, adult and geriatric patients, while providing care/service with respect to cultural differences and spiritual needs.
• Demonstrates responsibility and accountability in the coordination of case management office and staff daily assignments.
• Ensures patient/family/other communications are forwarded to staff as requested.
• Ensures accurate daily timekeeping, follows guidelines for all deadlines and handling exceptions, inputting base schedules, changes, call pay, and making final corrections.
• Coordinates, attends, and processes communications before and after meetings as requested.
• Courteously and professional handles all department calls to main and Utilization Review lines, maintains staffing minutes, and Mox library.
• Provides faxing, filing, reviewing, and processing of all department invoices.

Qualifications:

• 3yearsofrecentofficemanagementexperience

PreferredEducationorExperience

• Bachelorsdegree

RequiredKnowledgeandSkills

• Demonstratesexcellentcustomerrelationsskills

• Strongclericalskills,keyboardingskillsof70wordsperminute

• Basicmedicalterminology

• KnowledgeofMicrosoftWord,Excel,andPowerPoint

• Abilitytoperformmathematicalcomputations

• Demonstratedabilitytocommunicateeffectively

• Abilitytoperformworkinaself-directedmannerwithminimalsupervision

PreferredKnowledgeandSkills

• Demonstratedknowledgeofhealthcarereimbursement

• Basicknowledgeofperformanceimprovement

Benefits

Wesley Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. Wesley Medical Center is a member of the Wesley Healthcare network within Greater Wichita and has been an HCA Healthcare hospital since 1985.

Our physicians treat more than 24,000 patients annually, making Wesley Medical Center the most preferred hospital in Kansas and northern Oklahoma. Additionally, our obstetricians and childbirth staff deliver more than 6,000 babies each