Case Management Assistant

Wesley Healthcare; Wichita (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

Wellbeing and paid time off

401(k) plan with company match

Tuition assistance and education

Life insurance and other protections

Job summary

Wesley Medical Center is seeking a Case Management Assistant to provide administrative and secretarial support to the Case Management and One Call Center teams. You will manage referrals, messages, timekeeping, and data entry while serving as the primary telephone contact for the department.

The role requires 3 years of office management experience, strong customer relations, and proficiency with Word, Excel, and PowerPoint. A Bachelor's degree is preferred but not required.

Qualifications

• 3 years of recent office management experience.
• Strong clerical and keyboarding skills.
• Basic medical terminology and office software proficiency.
• Excellent communication and customer relations abilities.

Responsibilities

• Provides administrative and secretarial support to Case Management and One Call Center.
• Assigns staff referrals, messages and patients to daily lists and timekeeping duties.
• Manages phone contacts, filing, data entry and correspondence.
• Screens and refers patient information and precertification requests to appropriate resources.
• Coordinates communications before and after meetings and handles invoices.

Skills

Customer service

Time management

Data entry

Telephone etiquette

Keyboarding 70 wpm

Self-directed work

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Do you want to join an organization that invests in you as a(an) Case Management Assistant? At Wesley Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

Position Summary: Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Provides administrative and secretarial support to the Case Management and One Call Center departments. These functions include assigning staff referrals, messages and patients to daily assignment lists, timekeeping duties, serving as the primary telephone contact person, word processing, filing, correspondence, mailing, data entry and providing support to all department staff members as requested. Screens, prioritizes, and refers to the appropriate resource persons, third party payer requests for patient information and precertification.

Job Responsibilities

• Demonstrates the ability to adapt technique/treatment to age of population served, including newborn, pediatric, adolescent, adult and geriatric patients, while providing care/service with respect to cultural differences and spiritual needs.
• Demonstrates responsibility and accountability in the coordination of case management office and staff daily assignments.
• Ensures patient/family/other communications are forwarded to staff as requested.
• Ensures accurate daily timekeeping, follows guidelines for all deadlines and handling exceptions, inputting base schedules, changes, call pay, and making final corrections.
• Coordinates, attends, and processes communications before and after meetings as requested.
• Courteously and professional handles all department calls to main and Utilization Review lines, maintains staffing minutes, and Mox library.
• Provides faxing, filing, reviewing, and processing of all department invoices.

Qualifications

Required Education Or Experience

• 3 years of recent office management experience

Preferred Education Or Experience

• Bachelor's degree

Required Knowledge And Skills

• Demonstrates excellent customer relations skills
• Strong clerical skills, keyboarding skills of 70 words per minute
• Basic medical terminology
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Ability to perform mathematical computations
• Demonstrated ability to communicate effectively
• Ability to perform work in a self-directed manner with minimal supervision

Preferred Knowledge And Skills

• Demonstrated knowledge of health care reimbursement
• Basic knowledge of performance improvement

Benefits

Wesley Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. Wesley Medical Center is a member of the Wesley Healthcare network within Greater Wichita and has been an HCA Healthcare hospital since 1985.

Our physicians treat more than 24,000 patients annually, making Wesley Medical Center the most preferred hospital in Kansas and northern Oklahoma. Additionally, our obstetricians and childbirth staff deliver more than 6,000 babies each year, more than any hospital in a 13-state region.

Home to Wesley Children's Hospital, the region's first and Wichita's only children's hospital, we care for children in a unique space designed specially for kids and their families. And as a Level I Trauma Center and the only Level II Pediatric Trauma Center in Kansas, we are prepared to treat any medical emergency, any time of day.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Case Management Assistant opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.