Waiting Room Attendant PHO PACU

HCA Healthcare; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Tuition assistance

Life insurance

Employee stock purchase plan

Job summary

Wesley Medical Center, part of HCA Healthcare, is seeking a Clerk PHO PACU to support families in the perioperative environment. You will manage the surgical waiting area, communicate with Pre-Op, OR and PACU teams, and provide timely updates while protecting patient privacy.

This role emphasizes empathy, strong customer service, and the ability to coordinate with surgeons and staff to keep families informed and reassured throughout the surgical journey.

Qualifications

• Previous experience in a healthcare setting.
• Experience working with patients, families, or visitors in a hospital or surgical environment.
• Knowledge of perioperative services, including Pre-Op, OR, and PACU workflows.

Responsibilities

• Manage and oversee the Surgical Services waiting room.
• Welcome patients' families and visitors, providing information regarding waiting room processes and expectations.
• Maintain communication with Pre-Op, OR, PACU, and other perioperative departments regarding patient status and progress.
• Provide timely, professional updates to families throughout the surgical experience while maintaining patient privacy and confidentiality.
• Facilitates communication between surgeons and family members following procedures.
• Notify surgeons and procedural staff of family locations when they are available to provide updates or discuss outcomes.

Skills

Healthcare experience

Patient interaction

Perioperative knowledge

Job description

Do you want to join an organization that invests in you as a(an) Clerk PHO PACU? At Wesley Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Surgical Services Waiting Room Attendant serves as the primary liaison between surgical patients' families and the perioperative team. This position manages the surgical waiting area, provides timely updates to families throughout the surgical process, and facilitates communication between families, surgeons, Pre-Op, Operating Room (OR), and Post-Anesthesia Care Unit (PACU) staff. The Waiting Room Attendant helps create a positive patient and family experience by providing exceptional customer service, maintaining confidentiality, and ensuring families remain informed and supported during their loved one's surgical journey.

Key Responsibilities

• Manage and oversee the Surgical Services waiting room.
• Welcome patients' families and visitors, providing information regarding waiting room processes and expectations.
• Maintain communication with Pre-Op, OR, PACU, and other perioperative departments regarding patient status and progress.
• Provide timely, professional updates to families throughout the surgical experience while maintaining patient privacy and confidentiality.
• Facilitates communication between surgeons and family members following procedures.
• Notify surgeons and procedural staff of family locations when they are available to provide updates or discuss outcomes.
• Assist with locating family members when needed by the surgical team.
• Answer questions, address concerns, and provide service recovery when appropriate.
• Monitor the waiting room environment to ensure it remains organized, welcoming, and comfortable.
• Maintain accurate records of family contacts and locations as required.
• Escalate concerns or unusual situations to nursing leadership or appropriate clinical staff.
• Demonstrate professionalism, empathy, and excellent customer service in all interactions

Preferred Qualifications

• Previous experience in a healthcare setting.
• Experience working with patients, families, or visitors in a hospital or surgical environment.
• Knowledge of perioperative services, including Pre-Op, OR, and PACU workflows.

Core Competencies

• Exceptional people skills and emotional intelligence.
• Professional communication and active listening.
• Compassion and empathy.
• Conflict resolution and service recovery.
• Attention to detail.
• Teamwork and collaboration.
• Ability to work independently and prioritize multiple responsibilities.
• Commitment to delivering an outstanding patient and family experience.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Clerk PHO PACU opening. Qualified candidates will be contacted for interviews.

For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. Wesley Medical Center (https://wesleymc.com/locations/wesley-medical-center/) is a member of the Wesley Healthcare network within Greater Wichita and has been an HCA Healthcare hospital since 1985.

Our physicians treat more than 24,000 patients annually, making Wesley Medical Center the most preferred hospital in Kansas and northern Oklahoma. Additionally, our obstetricians and childbirth staff deliver more than 6,000 babies each year, more than any hospital in a 13-state region.

Home to Wesley Children's Hospital (https://wesleymc.com/locations/wesley-childrens/), the region's first and Wichita's only children's hospital, we care for children in a unique space designed specially for kids and their families. And as a Level I Trauma Center (https://wesleymc.com/specialties/trauma-center?location=wesley-medical-center) and the only Level II Pediatric Trauma Center in Kansas, we are prepared to treat any medical emergency, any time of day.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.