Case Intake Specialist (Office Specialist 2)

State of Oregon; Salem, Beardsley (VA, MN); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Vacation and holidays

Medical, dental, and vision benefits

Pension program

SEIU representation

Job summary

The Oregon Department of Justice’s Division of Child Support is seeking a Case Intake Specialist (Office Specialist 2) in Salem, Oregon. The role involves friendly, organized handling of case openings, data entry, and communications with participants and attorneys.

We offer permanent, full-time employment with paid leave, medical/dental/vision benefits, a pension, and SEIU representation. Applicants from diverse backgrounds are encouraged to apply.

Qualifications

• Two years of general clerical experience with keyboarding or document generation.
• Associate degree or equivalent combination of education and experience.
• Finalists must pass background and fingerprint checks; driver history check for state vehicle positions.

Responsibilities

• Search database for existing participants and cases.
• Create or reopen participants and cases in the child support system.
• Review and process applications to ensure compliance with timeframes.
• Review and enter child support orders into the system.
• Handle mail, scan and file documents, and maintain records.
• Make and receive phone calls to gather information.

Skills

Customer Service

Attention to Detail

Computer Skills

Typing 45+ wpm

Professional Composure

Adaptability

Education

Associate degree

Tools

Microsoft Office Suite

Outlook

Job description

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Case Intake Specialist (Office Specialist 2)! Friendly, helpful, organized, good judgment-- those are just a few of the qualities we’ll be looking for in a candidate.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success.

Job Duties (in part)

• Search computer database for existing participants and cases.
• Create new participants and cases or reopen existing cases in the child support computer system.
• Review and process applications for services and ensure compliance with state and federal timeframes.
• Review database for existing child support orders.
• Contact participants or attorneys to obtain information needed to proceed with case creation or opening.
• Review online vital statistics records for participants.
• Verify and update participant demographics.
• Add relevant data to participant and case records to allow for appropriate next steps when the case is assigned to the District Attorney or DCS field offices.
• Receive child support orders from private attorneys, Oregon courts, program representatives, and participants.
• Review child support orders and enter them into the child support computer system, as appropriate.
• Enter relevant information in the participant or case activity log record.
• Copy, scan, and file documents.
• Sort and prepare incoming documents for review.
• Review and process physical and electronic mail, and mail returned by the post office.
• Initiate and receive phone calls to gather supporting information to process applications for services.
• Retrieve and forward phone messages.
• Other duties assigned by management.

Required Experience Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens. Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. OR An associate degree in any field. OR An equivalent combination of education and experience. AND Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Desired Skills, Experiences, and Attributes

• Customer Service - experience working with the public, including answering routine questions regarding your employer's programs or services, laws, policies, benefits, or participant requirements.
• Attention to Detail - experience with critical thinking and reading to ensure accurate case management or record keeping. In this role you work with items that are sensitive and mistakes can impact the safety of customers. Experience reading and interpreting judicial orders, contracts, or other legal documents.
• Computer Skills - experience using various electronic databases and computer applications to research and compile information such as Microsoft Office Suite and Outlook. Ability to work in more than one system simultaneously.
• Ability to accurately keyboard 45+ wpm.
• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
• Adaptability when facing change in job processes and requirements.

What’s In It For You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
• Permanent, full-time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.

We welcome applicants from all backgrounds to apply, fostering a well-rounded workforce that reflects the diverse populations we proudly serve. Candidates from diverse backgrounds are encouraged to apply.

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

Salary Range: $3,515 - $4,738. Position Type: Employee. Location: Salem, Oregon.

Oregon Department of Justice 1162 Court St NE Salem, OR 97301 [e-mail] Phone: [phone] Fax: [phone]